Essenza Plus with Aerocinno Milk Frother, Black
Product details
Web ID: 9371586Good while it lasted
I bought this machine September 2023 and it has broken down twice now (Jan 2025). I have descaled the machine and live alone so the machine is only seeing about two pods a day. Sad that it's no longer working.
Customer review from Nespresso USA
Response from Nespresso USA
Thank you for your review, Marissa. We certainly understand your disappointment and we hope you know that we're always here to help. If you'd like to speak with us in an escalated manner, please call us at 800-562-1465 where machine experts are available 24/7. We pride ourselves on outstanding customer service, and look forward to finding a satisfactory solution for you.
Great little machine
So far so good. Have enjoyed a variety of coffees since April. I love the compact size.
Recommends this product
Customer review from Nespresso USA
Great while it lasted
Was a great machine that was easy to use & produced great espresso. However, it developed an internal leak after less than 3 years of use and can't be fixed. Very disappointing since it wasn't an inexpensive machine. Expected to get a much longer lifecycle out of this since we also have the Pixie which is still going strong after 9+ years.
Customer review from Nespresso USA
Response from Nespresso USA
Thanks for your review. We’re dismayed to learn of the leaking issue from your Essenza Plus machine. Your machine has a one-year warranty. When troubleshooting isn’t successful, we have a replacement option via our Assistance Service Program even when your machine is out of warranty. Reach out to speak with a machine expert when you’re ready to replace your machine via our Assistance Service Program. We’re confident you’ll be back to your Nespresso coffee ritual again soon.
Great until freezes during descaling, now useless.
Great until the programming freezes during descaling. I have had this for a couple years, descaling it regularly. After the most recent descaling, it will not exit that mode. I tried all the online suggestions for overriding it, but no luck. It went instantly from a great machine to a paperweight.
Customer review from Nespresso USA
Response from Nespresso USA
Hi Kurt. Thank you for your review. We are dismayed to learn the Essenza Plus machine does not meet your expectations. We recommend running a priming cycle weekly through your machine to assist with keeping the taste, texture, body, and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Essenza Plus machine, please do not hesitate to contact us on our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Best Original-Line Nespresso Machines
Now that I have used/owned almost all of the Nespresso Original-Line machines, I can honestly this Breville Essensa Plus is one is the most beautiful, quietest, drips the least, and overall the simplest machine and yet turns out an awesome shot of espresso every time. Also, it looks great beside my Breville Bambino and Breville Smart coffee grinder.
Recommends this product
Customer review from Nespresso USA
Great Features
Wonderful Product. Works as expected. Using it daily
Recommends this product
Customer review from Nespresso USA
Amazing product
Amazing product. Can't help but use it every day. I would definitely get one for my office
Customer review from Nespresso USA
Great Features
Love it so much. Works as expected and my go to every morning
Recommends this product
Customer review from Nespresso USA