BikiniPerfect Advanced Wet & Dry Trimmer Kit
Product details
Web ID: 14116044Duplicated reviews
Duplicated reviews - I’m a bit suspicious of the genuineness of these reviews . Many of them are duplicated text but assigned to different users.
Customer review from philips.com
Response from philips.com
Hello and thank you for your rating and review regarding our HP6393 device. We would like to thank you also in advance for devoting the time and effort to prepare this feedback, as your personal experience with our products really matters. If you are facing any issues with your Pen trimmer facial touch up we would love to hear more about it.Regarding reviews, these are done by customers so we have no control over what they post, but we do reply to customers facing issues. As a result, we recommend you contact us via our social media such as Facebook, Instagram, X or via our official website where you will find more contact options available. Kind Regards, Philips Consumer Care
Could be better
Works usually ok, but very low quality thin plastic
Customer review from philips.com
Response from philips.com
Hello, thank you for writing your review and rating our HP6393_00 device. We’re sorry to hear that you were not fully happy with this pen trimmer and its quality. Your loyalty matters and we want to continue to provide you with our best quality products and services. We appreciate you taking the time to let us know how you feel about the device’s material quality, it is valued. It's great to hear that you are getting the trimming results you want from it, so we hope that you continue to enjoy using your new beauty trimmer. If you have any additional questions, please get in touch via Social Media. We’re available on Facebook (@Philips) and X (@PhilipsCare). Don’t worry, if you don’t use Social Media, you can also reach out to us via our contact page: www.Philips.com/contact Kind Regards, Philips Consumer Care.
Disappointed
Not sure it was user error or poor-quality product. The trimmer cut up my skin and the foil attachment did nothing to my hair when I tried to use that piece. I returned this product after my skin was cut up. Super disappointed - I trust the Phillips brand and really wanted to like this product.
Customer review from philips.com
Best Facial Hair Trimmer
I have had this trimmer for the last 5 years. It still works but I wanted to see if Phillips came with other options. I will go ahead and buy this one again because it does the job perfectly. I had other trimmers prior which did not last. I would recommend this trimmer to anyone who particularly have a busy schedule and would like to remove facial hair on the go. I use it regularly in the morning before work.
Recommends this product
Customer review from philips.com
Waste of money
I used this product about three time before it died I went to charge it after 10 minutes it didn’t turn on, after 30 minutes it still didn’t turn on so now I have to toss. Save your money and buy something else. Also the second attachment never worked.
Customer review from philips.com
Response from philips.com
Hello, Thank you for taking your time to leave this review. We are sorry to hear that your experience with our trimmer was far from perfect, and would like to look into this matter. May we suggest charging your trimmer for at least 8 hours, using original charger or cable, on the working power outlet and away from metal surfaces that may interfere during the charging? Additionally, could you please check if the cutting element of your device is not obstructed with hair or dirt, as this might cause your trimmer to not function correctly. However, we are still happy to help you further! Please feel free to get in touch via social media. We’re available 24/7 on Facebook and Twitter. Alternatively, you can reach out to us via the contact page on our website www.philips.com/support. One of our colleagues will then try their best to help you further. Hope to speak to you soon! Kind regards, Philips Consumer Care
Not worth it!!
This trimmer does the job but has so many attachments each one detaches with the handle while using it. I used the epilator attachment and it makes a noise like a lawn mover and hurts skin as well as feelings :( .The trimmer attachments are too many to do one job and the battery barely lasted 40 mins.
Customer review from philips.com
Response from philips.com
Hi there, thanks for writing us this review. We're sorry to hear the trimmer doesn't get the job properly done and it hurts. We would like to see if there's anything we can do to troubleshoot the issue. Please feel free to get in touch via social media. We’re available 24/7 on Facebook andTwitter. Alternatively, you can reach out to us via the contact page on our website www.philips.com/support. One of our colleagues will then try their best to help you further. Hope to speak to you soon! Kind regards
Barely Cuts
I got this last week and tried it for the past few days. This trims good for baby hairs but when your hair grows a little longer it doesn't trim good at all. When your hairs starts to grow back longer in the underams/legs and thicker this doesn't do the job. It barely trims the hair. I thought this will be good. It comes with extra thin or mesh travel bag and its not a good purchase at all.
Customer review from philips.com
Response from philips.com
Hi Deeane, We are very sorry to hear about the issues you are experiencing with our Bikini trimmer, and would like to see how we can help here. May we suggest to move the epilating head against the direction of hair growth. Make sure the surface of the epilating head always stays in contact with the skin. For easier epilating, stretch the skin with your free hand. However, if you require further assistance please feel free to reach out to us via one of our social media channels. We’re available 24/7 on Facebook and Twitter. Alternatively, you can reach out to us via the contact page on our website www.philips.com/support. One of our colleagues will be happy to help you further! Hope to speak to you soon Kind regards, Philips Consumer Care
My whole family loves this little miracle tool
Us girls love this Lil guy. Perfect size for trimming and traveling. We usually have to replace it after a year or two which is awesome. However, it is getting harder to find. We decided to go directly through Philips instead. Now, I see it has been discontinued...very disappointed!!
Customer review from philips.com