Vortex 7-Qt. Air Fryer
Product details
Web ID: 101973612nd air fryer from Macy’s broken less than a year
Appliance should be made stronger and last longer for the price paid
Response from Tristar Products
Hi Shavone, thank you for providing your feedback regarding your PowerXL Vortex 7qt Air fryer.
I’m sorry to hear that our product didn’t meet your expectations. We strive to provide quality products and excellent support for our customers and hope you will consider us for your future purchases. If you need further assistance, please contact us at empowercustomerservice@spectrumbrands.com and reference 00600079 so that we may better assist you.
Air fryer stop working after 6 months.
Response from Tristar Products
Hi Cornell, thank you for your feedback regarding your PowerXL Vortex 7-Qt. Air Fryer. I’m sorry to hear of the trouble you've had with your unit.
I’ve already taken action by documenting your complaint, and I want to ensure that this issue is resolved. Your product has a 1 year warranty. Please contact us at empowercustomerservice@spectrumbrands.com and reference 00587431so that we may better assist you.
Stay Away
I am so disappointed that Macy’s would sell this kind of product. I purchased it during thanksgiving 2022 and by July 2023 it stopped working. such garbage and total waste of money.
Response from Tristar Products
Hi Loice, thank you for your feedback regarding your PowerXL Vortex 7-Qt. Air Fryer. I’m sorry to hear of the issue written about in your review.
I’ve already taken action by documenting your complaint, and I want to ensure that this issue is resolved. The unit has a 1 year warranty. Please contact us at empowercustomerservice@spectrumbrands.com and reference 00574811 so that we may better assist you.
Messy
Every time I cook it makes a mess I don’t recommend it now I have to buy another one.
Response from Tristar Products
Hi Victoria, thank you for your feedback regarding the PowerXL Vortex 7-Qt. Air Fryer. Our goal is to provide products of only the highest quality, and your feedback will help our quality teams further this initiative.
food tastes weird
this air fryer saves me sooo much time in the kitchen but unfortunately it makes my food taste like plastic so I don’t recommend. I would invest in a better air fryer
Response from Tristar Products
Hi Cynthia, thank you for providing your feedback regarding your PowerXL Vortex 7-Qt. Air Fryer.
I’m sorry to hear that our product didn’t meet your expectations. Our goal is to provide products of only the highest quality, and your feedback will help our quality teams further this initiative.
If you need further assistance, please contact us at empowercustomerservice@spectrumbrands.com and reference 00563748 so that we may better assist you.
not recommended
I bought two of these. the first one stopped working after three months. the second one worked for one month.
Response from Tristar Products
Hi Simone, thank you for your feedback regarding the PowerXL Vortex 7-Qt. Air Fryer. I’m sorry to hear of the experience you had with the units.
I’ve already taken action by documenting your complaint, and I want to ensure that this issue is resolved. Your product has a 1 year warranty. Please contact us at empowercustomerservice@spectrumbrands.com and reference 00568381so that we may better assist you.
Terrible product
Do not buy. This air fryer is seriously awful. It will stop working within a year of purchase. It is not worth the price. Look elsewhere for a higher quality product.
Response from Tristar Products
Kevin,
We are sorry to hear about your experience with our product. It does come with a one-year replacement policy. Please contact our customer service team via email at empowercustomerservice@spectrumbrands.com or call us directly at the customer service number on your owner's manual so that we may assist you further.
Terrible product
Do not buy. This air fryer is seriously awful. It will stop working within a year of purchase. It is not worth the price. Look elsewhere for a higher quality product.