Cool Touch Heated Mattress Pad, King
Product details
Web ID: 18497816Ratings & Reviews
1 customer image
This review is from Premier Comfort Cool Touch Heated Mattress Pad, KingPad
I like the warmth and coolness
Recommends this product
This review is from Premier Comfort Cool Touch Heated Mattress Pad, KingNo automatic on/off
Falsely says automatic on/off and it does not !!! The remote doesn’t look the same.
Response from Macy's
Dear Customer,
We appreciate you bringing these discrepancies to our attention regarding the Premier Comfort Cool Touch Heated Mattress Pad.
We are sincerely sorry for the frustration and confusion caused by receiving a product that doesn't match the advertised features or the images online. We completely understand how upsetting it is to purchase an item specifically for a safety or convenience feature like "automatic on/off," only to find it missing. It is a major letdown when the remote in the box looks different from what you studied in the photos, and we apologize for the feeling that the product was misrepresented.
Bad
Shame on you Macy’s I purchased this product thinking it would help my wife with her hot flashes and all it is a low tech heating pad. You should be shame of yourself selling this product to anyone it needs to be pulled off the market as soon as possible. How did Macy’s let themselves get suckered into selling this to customers? Unhappy customer Charles 1-3-2026
Response from Macy's
Dear Customer,
We appreciate you reaching out to share your experience with the Premier Comfort Cool Touch Heated Mattress Pad.
We are sincerely sorry for the deep frustration and disappointment this purchase has caused you and your wife. We completely understand how upsetting it is to invest in a product with the hope of providing relief for hot flashes, only to find that it functions as a standard heating pad instead. It is a major letdown when a product's performance does not align with the specific needs of your family, and we apologize for the stress and dissatisfaction this experience has brought you.
You deserve products that offer the precise comfort and technology you expect, and we are committed to helping you resolve this.
This review is from Premier Comfort Cool Touch Heated Mattress Pad, QueenWarm and Cozy
When I received this item, I was surprised to find out that it only warms. It does not cool. I feel the advertising is very misleading. I'm surprised that Macy's would be a party to this. As for the heating aspect of the mattress, it works beautifully. The cold weather has arrived so it is great to get into a warm bed. I have been setting it on the first or second setting and that is plently warm and cozy. You can certainly set it higher if you want it warmer. Due to it not cooling, I would have returned it had I paid the full price. However since I got it at less than half price, I decided it was worth it for the warming feature.
This review is from Premier Comfort Cool Touch Heated Mattress Pad, KingNeeded more detail. Will return
Not enough detail on the product at the website. I wanted a temperature pad. One that actually cools.
Response from Macy's
Dear Customer,
We appreciate you reaching out to share your experience with the Premier Comfort Cool Touch Heated Mattress Pad.
We are truly sorry for the confusion and the disappointment regarding the product details on the website. We completely understand the frustration of searching for a temperature-regulating pad that provides active cooling, only to realize the item you received may not function the way you intended. When you're looking for relief from sleeping hot, clear and detailed information is essential to making the right choice, and we sincerely apologize that the description didn't provide the clarity you needed.
You deserve a sleep environment that keeps you perfectly comfortable, and we regret that this purchase wasn't the "cooling" solution you were looking for.
This review is from Premier Comfort Cool Touch Heated Mattress Pad, Fullonly one control
I purchased a full heated mattress pad. Because I have had a difficult time finding a pad with two controls, I talked with customer service. She assured me pad came with two controls as indicated in the picture. She could not show me the words indicating two controls, but over and over assured me of two. The heated pad was delivered with one. I am so disappointed in customer service and the deceptive advertising picture used.
Response from Macy's
Dear Customer,
We appreciate you reaching out to share this experience regarding the Premier Comfort Cool Touch Heated Mattress Pad.
We are deeply sorry and concerned to hear about the misinformation you received and the disappointment this has caused. We completely understand how frustrating it is to spend time verifying a specific feature with customer service—especially a "must-have" like dual controls—only to be repeatedly assured of one thing and receive another. When the product image shows two controllers but the item delivered only has one, it creates a confusing and "deceptive" experience that falls far below the standard of service you deserve.
You went above and beyond to ensure this was the right product for your needs, and we sincerely apologize for the lack of accuracy and the breach of trust this has caused.
This review is from Premier Comfort Cool Touch Heated Mattress Pad, QueenWarm mattress cover!
Very comfortable, heat distribution was perfect.
This review is from Premier Comfort Cool Touch Heated Mattress Pad, KingFALSE ADVERTISING
This product advertises the pad is Cooling ALSO. IT DOES NOT COOL as this is just another heating pad. The fabric it is made of is Cool to the touch but if you are laying on it, it warms up with your body temperature. This is FALSE ADVERTISING!!
Response from Macy's
Dear Customer,
We appreciate you taking the time to provide feedback on the Premier Comfort Cool Touch Heated Mattress Pad.
We certainly understand your disappointment and frustration when a product is advertised as having a "Cooling ALSO" feature, but instead functions primarily as "just another heating pad." It is very misleading when the only "cooling" aspect is the initial "Cool to the touch" fabric that then warms up to your body temperature.
We sincerely apologize that the product did not deliver the dual-temperature functionality you expected. We understand why you feel this constitutes "FALSE ADVERTISING," and we regret that this important feature failed to perform as described.