Cool Touch Heated Mattress Pad, Full
Product details
Web ID: 18497816Ratings & Reviews
1 customer image
This review is from Premier Comfort Cool Touch Heated Mattress Pad, QueenWarm and Cozy
When I received this item, I was surprised to find out that it only warms. It does not cool. I feel the advertising is very misleading. I'm surprised that Macy's would be a party to this. As for the heating aspect of the mattress, it works beautifully. The cold weather has arrived so it is great to get into a warm bed. I have been setting it on the first or second setting and that is plently warm and cozy. You can certainly set it higher if you want it warmer. Due to it not cooling, I would have returned it had I paid the full price. However since I got it at less than half price, I decided it was worth it for the warming feature.
This review is from Premier Comfort Cool Touch Heated Mattress Pad, KingNeeded more detail. Will return
Not enough detail on the product at the website. I wanted a temperature pad. One that actually cools.
Response from Macy's
Dear Customer,
We appreciate you reaching out to share your experience with the Premier Comfort Cool Touch Heated Mattress Pad.
We are truly sorry for the confusion and the disappointment regarding the product details on the website. We completely understand the frustration of searching for a temperature-regulating pad that provides active cooling, only to realize the item you received may not function the way you intended. When you're looking for relief from sleeping hot, clear and detailed information is essential to making the right choice, and we sincerely apologize that the description didn't provide the clarity you needed.
You deserve a sleep environment that keeps you perfectly comfortable, and we regret that this purchase wasn't the "cooling" solution you were looking for.
This review is from Premier Comfort Cool Touch Heated Mattress Pad, Fullonly one control
I purchased a full heated mattress pad. Because I have had a difficult time finding a pad with two controls, I talked with customer service. She assured me pad came with two controls as indicated in the picture. She could not show me the words indicating two controls, but over and over assured me of two. The heated pad was delivered with one. I am so disappointed in customer service and the deceptive advertising picture used.
Response from Macy's
Dear Customer,
We appreciate you reaching out to share this experience regarding the Premier Comfort Cool Touch Heated Mattress Pad.
We are deeply sorry and concerned to hear about the misinformation you received and the disappointment this has caused. We completely understand how frustrating it is to spend time verifying a specific feature with customer service—especially a "must-have" like dual controls—only to be repeatedly assured of one thing and receive another. When the product image shows two controllers but the item delivered only has one, it creates a confusing and "deceptive" experience that falls far below the standard of service you deserve.
You went above and beyond to ensure this was the right product for your needs, and we sincerely apologize for the lack of accuracy and the breach of trust this has caused.
This review is from Premier Comfort Cool Touch Heated Mattress Pad, QueenWarm mattress cover!
Very comfortable, heat distribution was perfect.
This review is from Premier Comfort Cool Touch Heated Mattress Pad, KingFALSE ADVERTISING
This product advertises the pad is Cooling ALSO. IT DOES NOT COOL as this is just another heating pad. The fabric it is made of is Cool to the touch but if you are laying on it, it warms up with your body temperature. This is FALSE ADVERTISING!!
Response from Macy's
Dear Customer,
We appreciate you taking the time to provide feedback on the Premier Comfort Cool Touch Heated Mattress Pad.
We certainly understand your disappointment and frustration when a product is advertised as having a "Cooling ALSO" feature, but instead functions primarily as "just another heating pad." It is very misleading when the only "cooling" aspect is the initial "Cool to the touch" fabric that then warms up to your body temperature.
We sincerely apologize that the product did not deliver the dual-temperature functionality you expected. We understand why you feel this constitutes "FALSE ADVERTISING," and we regret that this important feature failed to perform as described.
This review is from Happy and Warm in northern Indiana
We recently moved from southern NM back to northern Indiana. These mattress warmers are wonderful. We have a split king so I bought 2 XL twin size and seriously they are everything we could have asked for. They heat quickly and stay warm all night. Multi heat settings and on & off switch, simple to use. If you’re cold this winter, try these, I think you’ll be happy AND warm in bed.
Recommends this product
This review is from Premier Comfort Cool Touch Heated Mattress Pad, QueenWorks too well!
The mattress pad is comfortable underneath. We cannot feel wires or anything. It works VERY well. Even on low it is pretty warm. We cant imagine going up another level! It also has a warming setting that warms up for an hour them shuts off. That is ice
Premier Comfort Heated Queen Mattress Pad
One of the controls went out after a short time. I would like to know if I can replace?
Response from Macy's
Dear Customer,
Thank you for reaching out to JLA Home. We’re sorry to hear that one of the controls on your heated mattress pad is no longer working.
For all heated product inquiries and replacement assistance, please contact our JLA Home Electric Product Support team at 866-456-8852, Monday through Friday, 7:00 a.m. – 3:00 p.m. (PST).
You may also email your request to jlacs@jlahome.com.
Thank you, and we apologize for the inconvenience.