HUME Sense Top-Fill Humidifier
Product details
Web ID: 13737740Ratings & Reviews
30 customer images
Useless humidifier
Do not buy anything from this company. They do not supply replacement filters making you humidifier useless.
Customer review from Pure Enrichment
Response from Pure Enrichment
Hi Tommy, Thank you for sharing your feedback. We’re sorry to hear about your frustration. Replacement filters for our humidifiers are available for purchase separately. While they are currently out of stock, we’d be happy to assist by setting you up for notifications so you’ll be alerted as soon as they’re back in stock. Please feel free to contact our support team by phone at 1-657-275-3737 or by email at help@pureenrichment.com, and we’ll gladly assist you further. We appreciate you bringing this to our attention. Thank you, Jessica Pure Enrichment Support
Barely Works
I bought these over the summer to use in my plant room during the winter. Very easy to set up, but they do not work as described. The mist barely comes out and rolls down the side. I have tried different settings and fill levels with the same results. Super disappointing 😞
Customer review from Pure Enrichment
Response from Pure Enrichment
Hi CyndiLou, Thank you for taking the time to share your feedback about your HUME Sense Top Fill Humidifier. We sincerely apologize that your experience hasn't been what you expected. Please know that our team is here to help in any way we can. Feel free to reach out to us by phone at 1-657-275-3737 or help@pureenrichment.com. We're available to answer your questions or explore any solutions that might improve your experience. Thank you again for your feedback. We appreciate you and look forward to hearing from you soon. Thank you, Jessica Pure Enrichment Support
Stopped working after one month
What I really liked about this humidifier was the warm mist and the UV light. The warm mist stopped working after 1 month so who knows if the UV is even working anymore. Very disappointed because I really liked it, but breaking after one month is unacceptable.
Customer review from Pure Enrichment
Response from Pure Enrichment
Hi PaulC, Thank you for sharing your feedback. We’re sorry to hear that the warm mist of your HUME Sense Warm & Cool Mist Top Fill Humidifier stopped working and we’d like to help troubleshoot the issue. Rest assured this humidifier is backed by Pure Enrichment's industry leading 5-year warranty. Please contact us at 1-657-275-3737 or help@pureenrichment.com, and our team will work with you to resolve this. Your satisfaction is our priority! Thank you, Jessica Pure Enrichment Support
Poorly made
I have had this less than two years and it worked fine until I cleaned it and now the power won’t even turn back on I’ve tried all the troubleshooting and nothing works
Customer review from Pure Enrichment
Response from Pure Enrichment
Hi Julie, We’re sorry to hear about the issue you’re having with your HUME Sense Top Fill Humidifier. This is not the experience we want for our customers, and we’d like to help you get it working properly. This humidifier is backed by Pure Enrichment’s industry-leading 5-year warranty. Please don’t hesitate to reach out to us at 1-657-275-3737 or help@pureenrichment.com, and our team will assist you in troubleshooting. Your satisfaction is important to us, and we’re here to help resolve this for you! Thank you, Jessica Pure Enrichment Support
Dirty inside tube
I can’t use the humidifier because there’s dirt inside the tube where the mist comes out in the water tank.
Customer review from Pure Enrichment
Response from Pure Enrichment
Hi Lake, We’re very sorry to hear about your experience with the HUME Sense Top Fill Humidifier being dirty. We'd like to help resolve this issue for you. Please contact us at 1-657-275-3737 or help@pureenrichment.com so we can provide detailed cleaning instructions or work on finding a solution. Your satisfaction is extremely important to us, and we’re here to help! Thank you, Jessica Pure Enrichment Support
Great Product
These work great..Read your directions. Had mine for almost 2 years. One question inside the white center support filter area …how do you clean a Little mole off in seams. Other than that great
Recommends this product
Customer review from Pure Enrichment
Works great but has Cheap parts
My lid has broken where the 2 prongs that push down on the piece to allow the moisture to come out has snapped off and I cannot use it. I just need a new lid.
Recommends this product
Customer review from Pure Enrichment
Response from Pure Enrichment
Hi Yo-yo, Thank you for letting us know about the issue with your HUME™ Sense lid. We're sorry to hear that the prongs have broken off, preventing you from using your humidifier. We completely understand how frustrating it is when you just need a replacement part to get your unit working again. We'd be happy to help you get a new lid so you can get back to enjoying your humidifier. Feel free to reach out to us by phone at 1-657-275-3737 or help@pureenrichment.com. We're available to answer your questions or explore any solutions that might improve your experience. We look forward to assisting you! Thank you, Jessica Pure Enrichment Customer Support
A must have
Unbelievably quiet, efficient, and easy to use!!!!
Recommends this product
Customer review from Pure Enrichment