Great product
I am a senior and I ordered this humidifier through a CVS/Aetna insurance program. I have found it to be just as advertised. It can run for a full 24 hours without refilling. It is quiet and has a fine cool mist. I am satisfied with this product and I would recommend for smaller rooms, not for wide open concept areas. One suggestion; the instructions are clear except in the area of how to remove the mist nozzle. I would also like to be able to better clean the the tank. A bottle brush only reaches so far and then has to be bent to further clean the unit.
Recommends this product
Customer review from Pure Enrichment
I love this little humidifier. It’s great. Very good for dry winter air My concern is How do I turn off the light? And mine is noisier than I thought it would be
Recommends this product
Customer review from Pure Enrichment
Sleek & Elegant Humidifier
It is sleek and quiet and perfect for my bedroom. I only wish it could have a compartment for essential oils.
Recommends this product
Customer review from Pure Enrichment
It was working good but water tank cracked and cannot be replaced
Customer review from Pure Enrichment
Response from Pure Enrichment
Hi Patti, We’re truly sorry to hear about the issue with the water tank cracking on your MistAire Silver Ultrasonic Cool Mist Humidifier. We understand how frustrating this must be, especially since the unit was working well prior to the issue. Please note that this product is backed by a 5-year warranty, and we’d love the opportunity to assist you in resolving this. Feel free to contact us at (714) 668-0300 or help@pureenrichment.com for more details and assistance. Your satisfaction is very important to us, and we’re here to help! Thank you, Jessica Pure Enrichment Support (714) 668-0300 help@pureenrichment.com
Hazard
I received this for a baby shower gift. I have used it but it appears that the base is melted for some reason. That’s a hazard and I don’t want it in the room with my baby.
Customer review from Pure Enrichment
Response from Pure Enrichment
Hi Sims, We sincerely apologize for the issue you’ve experienced with your PureBaby® Ultrasonic Cool Mist Humidifier. Your safety and satisfaction are our top priorities, and we completely understand your concerns. Please reach out to us at (714) 668-0300 or email us at help@pureenrichment.com so we can address this matter immediately and work to make things right for you. Thank you for bringing this to our attention. Jessica Pure Enrichment Support
Didn’t work.
I bought one of these and it stopped working. I thought maybe I broke it somehow, so I bought another one, and this one just didn’t work at all from the get-go. Waste of money. Do not recommend.
Customer review from Pure Enrichment
Response from Pure Enrichment
Hi Jenna, Thank you for purchasing our PureBaby Ultrasonic Cool Mist Humidifier and providing your feedback. We are sorry to hear about your experience. Please reach out to us via phone or email, we are here to help! Thank you, Jessica Pure Enrichment Support (714) 668-0300 help@pureenrichment.com
Terrible
Bought for my daughter’s room. 10/10 don’t recommend. Impossible to take apart and clean. Even with distilled water it leaves a scale on the inside of the tank you can’t get rid of, or rid of easily. Throwing it away so my child doesn’t get sick.
Customer review from Pure Enrichment
Response from Pure Enrichment
Hi Bob, Thank you for purchasing our MistAire Silver Ultrasonic Cool Mist Humidifier and providing your feedback. We are sorry to hear about your experience. Please reach out to us via phone or email, we are here to help! Thank you, Jessica Pure Enrichment Support (714) 668-0300 help@pureenrichment.com
too weak to be effective
very weak and small which looks great but not much humidity offered. Took 2 weeks for delivery.
Customer review from Pure Enrichment
Response from Pure Enrichment
Hi Lisa, Thank you for sharing your feedback. We’re sorry to hear that the MistAire™ Silver Ultrasonic Cool Mist Humidifier did not meet your expectations. This is not the experience we want for our customers, and we’d like the opportunity to help troubleshoot or explore possible solutions with you. We also sincerely apologize for the delay in receiving your order. We understand how frustrating it can be to wait longer than expected, and we regret any inconvenience this may have caused. Please don’t hesitate to reach out to our support team by phone at 1-657-275-3737 or by email at help@pureenrichment.com. We’d be more than happy to assist you and help resolve your concerns. Thank you for bringing this to our attention. We look forward to helping make this right. Thank you, Jessica Pure Enrichment Support