PureDry Deluxe Dehumidifier
Product details
Web ID: 10412811Ratings & Reviews
24 customer images
Died after 5 months
Bought this about 5 months ago and the unit just stopped working. Nothing is blocking the units airflow, the water tank is empty, we have moved the unit to different places and there is just zero response when trying to power the unit. Seems to happen often to other customers
Customer review from Pure Enrichment
Response from Pure Enrichment
Hi Mhenning, Thank you for sharing your feedback. We’re sorry to hear that your PureDry Deluxe Dehumidifier stopped working and we’d like to help troubleshoot the issue. Please contact us at (714) 668-0300 or help@pureenrichment.com, and our team will work with you to resolve this. Your satisfaction is our priority! Thank you, Jessica Pure Enrichment Customer Support
Not working after just 2 months
I bought this for our walk-in closet two months ago and it stopped working today. Not coming on no lights or indicators.
Customer review from Pure Enrichment
Response from Pure Enrichment
Hi ChicagoM, Thank you for taking the time to share your feedback. We’re truly sorry to hear that your PureDry Deluxe Dehumidifier stopped working after only two months of use. This is not the experience we want for our customers, and we’d like to help you get it working properly. Please don’t hesitate to reach out to us at (657)275-3737 or by email at help@pureenrichment.com, and our team will assist you in troubleshooting. Your satisfaction is important to us, and we’re here to help resolve this for you! Thank you, Jessica Pure Enrichment Support
Have bought 2 of them over the last 2 years. Each one lasted about 9 months and then would not turn on. Have checked what I can but does not turn on. Buy a more reliable unit as this one has a short life.
Customer review from Pure Enrichment
Response from Pure Enrichment
Hi Rick, Thank you for sharing your feedback. We’re sorry to hear that your PureDry Deluxe Dehumidifiers stopped working and we’d like to help troubleshoot the issue. These dehumidifiers are backed by Pure Enrichment's industry leading 5 year warranty. Please contact us at (714) 668-0300 or help@pureenrichment.com.com, and our team will work with you to resolve this. Your satisfaction is our priority! Thank you, Jessica Pure Enrichment Customer Support
Does Not Work
Does Not Work - do not purchase. Have a very damp house, moved it to several different rooms and it picks up very little moisture. Makes a lot of noise but does not work, waste of electricity & money
Customer review from Pure Enrichment
Response from Pure Enrichment
Hi East Texas Shopper, Thank you for sharing your feedback. We're truly sorry to hear that your experience with our product has been disappointing. It’s frustrating when something doesn’t perform as expected—especially in a space where it’s really needed—and we’d love the opportunity to make this right. Please know that your purchase is backed by Pure Enrichment’s guaranteed 5-Year Warranty, and our support team is here to help troubleshoot or explore a replacement if needed. We encourage you to reach out to us directly at support@pureenrichment.com or (714) 668-0300 so we can assist you as quickly as possible. Thank you again for your feedback, and we hope to turn your experience around. Thank you, Jessica Pure Enrichment Support
Worked for a year
Purchased a little over a year ago and it worked perfectly. Ran in a small bathroom after showers. Now it won’t turn on at all. Made sure the bucket is empty, opened up the air intake to ensure everything is clean and in place and still not working. Very frustrating and from the other reviews it appears this is a common issue. Hope it can get resolved or this will be the last Pure purchase i make.
Customer review from Pure Enrichment
Response from Pure Enrichment
Hi Ron, We’re sorry to hear about the issues you’ve experienced with your PureDry™ Deluxe Dehumidifier. We sincerely apologize for any inconvenience this has caused. Please reach out to us at (657)275-3737 or help@pureenrichment.com and our team will be happy to assist you in troubleshooting the problem. We’re here to help and want to ensure you have a product that works as expected. Thank you for giving us the opportunity to make this right! Thank you, Jessica Pure Enrichment Support
Broke within a year
I bought this less than a year ago and it won’t turn on,, very upsetting
Customer review from Pure Enrichment
Response from Pure Enrichment
Hi Shelby, We’re sorry to hear about the issue you’re having with your PureDry Deluxe Dehumidifier. This is not the experience we want for our customers, and we’d like to help you get it working properly. Please know that your product is covered under Pure Enrichment’s guaranteed 5-Year Warranty. Feel free to reach out to us at (714) 668-0300 or help@pureenrichment.com, and our team will assist you in troubleshooting and resolving this issue. Your satisfaction is important to us, and we’re here to help! Thank you, Jessica Pure Enrichment Support
Stopped working after a year
I bought my Pure dehumidifier last July 2024, and now it’s not working anymore. 😭
Customer review from Pure Enrichment
Response from Pure Enrichment
Hi Cherry, We’re sorry to hear about the issues you’re having with your PureDry Deluxe Dehumidifier. This is not the experience we want for our customers, and we’d like to help you get it working properly. Please don’t hesitate to reach out to us at (657)275-3737 or by email at help@pureenrichment.com, and our team will assist you in troubleshooting. Your satisfaction is important to us, and we’re here to help resolve this for you! Thank you, Jessica Pure Enrichment Support
I bought two and both died within 4 months!!!
I see a few reviews here that show this product should not be purchased. I also bought one in October 2024 and it stopped working in January 2025. I previously purchased one in the summer of 2024 that died in September of 2024. I thought it was a fluke so I purchased it again. Nope. Not a fluke. It’s a horrible product. Don’t buy it.
Customer review from Pure Enrichment
Response from Pure Enrichment
Hi BCBDC, Thank you for sharing your feedback. We’re sorry to hear that your PureDry Deluxe Dehumidifier isn’t working as expected and we’d like to help troubleshoot the issue. Please contact us at (714) 668-0300 or help@pureenrichment.com, and our team will work with you to resolve this. Your satisfaction is our priority! Thank you, Jessica Pure Enrichment Support