PureRelief Cordless Lumbar and Abdominal Heating Wrap
Product details
Web ID: 18685306Ratings & Reviews
10 customer images
Worthless
The battery doesn’t hold a charge beyond 60 minutes on any setting. The lower settings don’t give off heat the higher settings barely give off heat. I would NOT recommend this product.
Response from Macy's
Hi Ebonee, thank you for sharing your feedback, we're sorry to hear about your experience. This is not what we strive for, and we want to assure you that all new Pure Enrichment products come backed by an industry leading 5-year warranty. Please give us a call us directly at (714) 668-0300 or help@pureenrichment.com. We stand ready to make this right! Pure Enrichment Support
Battery
Battery needs to last longer like 4 hours ........
Customer review from Pure Enrichment
Not much heat
Returning the heating wrap. It doesn’t heat up enough to be of use, even at the highest setting (which actually feels about the same as the lowest setting). And yet the battery still manages to run out super quickly.
Response from Macy's
Hi nm, we’re sorry to hear about your experience with the Pure Enrichment PureRelief Cordless Lumbar and Abdominal Heating Wrap and understand how disappointing this must have been. It’s important to us that our products meet your expectations, and we deeply apologize for the inconvenience you’ve faced.
Please reach out to our Pure Enrichment Support team at (714) 668-0300 or email us at help@pureenrichment.com. We’d love the opportunity to assist you and make this right.
Thank you for sharing your feedback, and we hope to resolve this issue promptly for you.
Thank you,
Jessica
Pure Enrichment Support
Works great
I love it but my only issue is now I need to find a replacement power cord because my cat chewed thru it. Where can I buy one?
Recommends this product
Customer review from Pure Enrichment
Power adapter missing
I bought this about a month ago and when I took it out of box and the power adapter was not in the box and I was wondering if I could buy one?
Customer review from Pure Enrichment
Response from Pure Enrichment
Hi Sue, Thank you for bringing this to our attention. We’re sorry to hear that the power adapter was missing from your order. There’s no need to purchase one—we’d like to help resolve this for you! Please contact us at (714) 668-0300 or help@pureenrichment.com, and our team will assist you in getting the power adapter you need. Your satisfaction is our priority! Thank you, Jessica Pure Enrichment Support (714) 668-0300 help@pureenrichment.com
MY best buy… Try it, you’ll love it!
Bought there last one In the stores. I was a bit dubious but now i am SOOO glad i did. GREAT product- works extremely well
Recommends this product
Customer review from Pure Enrichment
I got a defective one :( I bought mine maybe over a month ago but haven't had the chance to use it till now but the battery is fully charged but it won't heat up :(((
Customer review from Pure Enrichment
Response from Pure Enrichment
Hi Marisol, Thank you for purchasing our PureRelief Cordless Lumbar and Abdominal Heating Wrap and providing your feedback. We are sorry to hear about your experience. Please reach out to us via phone or email, we are here to help! Thank you, Jessica Pure Enrichment Support (714) 668-0300 help@pureenrichment.com
Not enough heat
This was my first time trying a cordless heating pad and I love the concept. Unfortunately, it didn’t hold its charge very long and you can barely even feel the heat, even on the highest setting. I’ll be returning and trying a different brand.
Customer review from Pure Enrichment
Response from Pure Enrichment
Hi Haley, Thank you for purchasing our PureRelief Cordless Lumbar and Abdominal Heating Wrap and providing your feedback. We are sorry to hear about your experience. Please reach out to us via phone or email, we are here to help! Thank you, Jessica Pure Enrichment Support (714) 668-0300 help@pureenrichment.com