PureRelief® Deluxe Heating Pad 12" x 24"
Product details
Web ID: 10412829Heat??
This heating pad does NOT get hot enough on the highest temperature as it should......lukewarm at best on all temps. Disappointed!!
Customer review from Pure Enrichment
Response from Pure Enrichment
Hi Marion, Thank you for sharing your feedback with us. We’re very sorry to hear about the trouble you’re experiencing with your PureRelief XL – King Size Heating Pad not heating up enough and our customer service team will be happy to further address this. Please reach out to our customer support team at 1-657-275-3737 or help@pureenrichment.com so we can assist you as quickly as possible. We look forward to hearing from you and resolving any issues. Thank you, Jessica Pure Enrichment Support
Wonderful and warm
This heating pad is incredible! I could not have gotten through my back flair up without it. I love the aqua color, how big and soft it is, and how warm it gets. I have 3 of them and don't regret it. I cannot recommend this brand enough.
Recommends this product
Customer review from Pure Enrichment
Great purchase. Highly recommend.
I purchased the XL Grey heating pad nearly 2 years ago. I use it daily. Was very happy until a couple of days ago, when it started showing an "F" in the display. Luckily, the company agreed to replace it with my proof of purchase. Thank Pure Enrichment
Recommends this product
Customer review from Pure Enrichment
Heats good and fast
Dang .. this heating pad really stinks bad of chemicals! Hopefully smell goes away over time? But also wonder if I’m exposed to bad chemicals. Otherwise it seems to heat up fast and works. It’s just been 2 days of use.
Recommends this product
Customer review from Pure Enrichment
Excellent products and service
Great products, have purchased multiple XL and XXL heating pads for my self and family members over the past 15 years. Love the 2 hour turn off and the continuous on option which helps with arthritis, etc.
Recommends this product
Customer review from Pure Enrichment
This is the one
Large enough to cover my back but also flexible enough to fold in half. Light weight,soft and easy to clean. Looking forward to my Therapeutic Gel Pack for my sports enthusiast son.
Recommends this product
Customer review from Pure Enrichment
Amazing Pain Therapy!
We have had this pad for ages. It’s wonderful. It has had zero problems or issues. Heavy enough to stay in place… it’s a bonus for our old dog. On low he loves to crawl under it… or just pop on top. It does wonders for my messed up knees… is wonderfully soothing for stomach issues. On cold days it’s just really nice to have around. My only “want” for this pad is for it to have a timer setting so that I can have it stay on for longer periods of time.
Recommends this product
Customer review from Pure Enrichment
Absolutely awful heating pad and doesn't work
Absolutely awful! I bought the Ultra Wide Micro plush heating pad. Basically, no heat even on setting 6. I did a reset and nothing changed. I returned this one and bought another. This one doesn't work as well. The connection is stuck so far in until I can't get this out to try a reset. I am so unbelievably and incredibly disappointed for having to return the second time. I have very bad ," spinal stenosis and I really needed a heating pad tonight. I will not recommend this to anyone.
Customer review from Pure Enrichment
Response from Pure Enrichment
Hi Micha, Thank you for taking the time to share your experience, and we are truly sorry to hear about what you’ve been through, especially when you were depending on the heating pad for relief. We’d really like the opportunity to make this right and help you find a unit that performs as expected. Please reach out to us at help@pureenrichment.com or 714-668-0300 so our team can assist you directly with troubleshooting or a warranty replacement. Your feedback is incredibly important and will be shared with our quality team to ensure we improve where needed. Thank you, Jessica Pure Enrichment Customer Support