Pure EnrichmentPureRelief Extra Long Back & Neck Heating Pad
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$63.99 (30% off)$92.00
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Product details
Web ID: 10412827286 reviews
Stephanie
19 days agoExcellent comfort and relief
This works for my chronic neck pain as it wraps around me in comfort. I highly recommend this. The cord is long enough for me to use it on my couch and I especially like the magnet that encloses the collar around my neck to keep it secure.
Recommends this product
Customer review from Pure Enrichment
warm back in AZ
25 days agoGood heat, electrical connection only on the R
I wish the electrical connection could somehow be switchable to the other side, so I wouldn't have to turn it inside out to have the cord connection on my left.
Recommends this product
Customer review from Pure Enrichment
TDUD
2 months agoVerified PurchaserYes
Great gift!
Great for our 90 year old father to ease his aching shoulders and neck and keep him warm.
Recommends this product
Helpful?
Journeysway
3 months agoDoesn’t do what I needed
It gets hot on the back but not at all around the neck and shoulders which is what I needed. It just gets a little warm not enough to feel at all.
Customer review from Pure Enrichment
Response from Pure Enrichment
Customer Service3 months ago
Hi Journeysway, Thank you for sharing your feedback with us. We’re very sorry to hear about the trouble you’re experiencing with your PureRelief XL Extra-Long Back & Neck Heating Pad not providing enough heat around the neck and shoulders and our customer service team will be happy to further address this. Please reach out to our customer support team at 1-657-275-3737 or help@pureenrichment.com so we can assist you as quickly as possible. We look forward to hearing from you and resolving any issues. Thank you, Jessica Pure Enrichment Support
Katie
5 months agoGreat Idea, some improvements needed
Pros: Brilliant design, covers full back, shoulders, and neck. Improvements needed: Not quite hot enough, the hottest setting is 140F at the most. 160-170F is ideal for the highest setting. The "high" setting is about medium compared to my old heating pad (may she rest in peace). Needs some more heat in the collar/neck area.
Customer review from Pure Enrichment
Response from Pure Enrichment
Customer Service5 months ago
Hi Katherine,\n\nThank you for taking the time to share your feedback about your PureRelief XL Extra-Long Back & Neck Heating Pad. We sincerely apologize that your experience hasn't been what you expected.\n\nPlease know that our team is here to help in any way we can. Feel free to reach out to us by phone at (714) 668-0300 or help@pureenrichment.com. We're available to answer your questions or explore any solutions that might improve your experience.\n\nThank you again for your feedback. We appreciate you and look forward to hearing from you soon.\n\nThank you,\n\nJessica\nPure Enrichment Customer Support
External reviewer
10 months agoMagney
The magnet in the neck doesn't work or isn't there. But otherwise it is very nice.
Recommends this product
Customer review from Pure Enrichment
Casey
12 months agoVery comfortable but … only lasted about 18 months
Have enjoyed this greatly but after only 18 months, it has quit working and I’m very disappointed.
Recommends this product
Customer review from Pure Enrichment
Great Product
Really enjoying my new heating pad. The heat does not seem to get high on the shoulders, yet the rest of the pad gets nice and warm. The shoulder area and clasp is nice to keep the pad in place. Thank you!
Recommends this product