Pure EnrichmentPureRelief XL King Size Heating Pad
Product details
Web ID: 10412837Declining performance
Out of the box performance was good, ample heat. After less than a week, it does not get as hot. It seems to power down after 15-20 minutes or so. I can’t recommend.
Customer review from Pure Enrichment
Response from Pure Enrichment
Hi Mike, Thank you for sharing your feedback with us. We’re very sorry to hear about the trouble you’re experiencing with your PureRelief XL – King Size Heating Pad and our customer service team will be happy to further address this. This heating pad is backed by Pure Enrichment's industry leading 5 year warranty. Please reach out to our customer support team at 1-657-275-3737 or help@pureenrichment.com so we can assist you as quickly as possible. We look forward to hearing from you and resolving any issues. Thank you, Jessica Pure Enrichment Support
Perfect
Absolutely LOVE this heating pad. It’s the perfect size. It has become my security blanket. I take it everywhere. So soft. The company cares about their customers too. How perfect is that? Buy one. Or two?
Recommends this product
Customer review from Pure Enrichment
Comfort and Warmth
Perfect for this cold weather a heating pad providing both comfort and warmth
Recommends this product
Customer review from Pure Enrichment
Super Effective
Great pad for my partner who always has cold feet and hands. Find it way more convenient and effective than space heaters or a large lap dog.
Recommends this product
Customer review from Pure Enrichment
Long wear
This my second heating pad. The first one lasted more than 10 years even though I used it every night.
Recommends this product
Customer review from Pure Enrichment
My heating pad does not warm up
I just got one and it doesn't warm up. I am disappointed.
Customer review from Pure Enrichment
Response from Pure Enrichment
Hi Shan, Thank you for sharing your feedback. We’re sorry to hear that your PureRelief XL Heating Pad isn’t warming up as expected. We'd like to help resolve this issue for you. Please contact us at 1-657-275-3737 or by email at help@pureenrichment.com so we can troubleshoot the problems you’ve described and work on finding a solution. Your satisfaction is extremely important to us, and we’re here to help! Thank you, Jessica Pure Enrichment Support
Shuts Down, Display letter F on Screen
Less than 6 month using occasionally and Today 01/13/2026, STOPPED WORKING, and screen had letter F. I unplugged it, after 15 minutes, it turned back-on. Few minutes later SHUTS-OFF ans displays letter F.
Customer review from Pure Enrichment
Response from Pure Enrichment
Hi Jose, Thank you for sharing your feedback with us. We’re very sorry to hear about the trouble you’re experiencing with your PureRelief XL – King Size Heating Pad. The blinking "F" may indicate a connection error caused by damage in the heating coils. Rest assured, this heating pad is backed by Pure Enrichment’s industry-leading 5-Year Warranty, and we’re committed to ensuring your satisfaction. Please reach out to our customer support team at 1-657-275-3737 or help@pureenrichment.com so we can assist you further and resolve this issue as quickly as possible. We look forward to hearing from you and making this right! Thank you, Jessica Pure Enrichment Support
ONLY worked great for a couple of years
I bought this product about 3–4 years ago and used it a lot during the winter. As of 2/14/2026, it stopped working and the screen displayed the letter “F.” Now it’s not working at all. I’m disappointed that it only worked well for a couple of years.
Recommends this product
Customer review from Pure Enrichment
Response from Pure Enrichment
Hi Emily, Thank you for sharing your feedback with us. We’re very sorry to hear about the trouble you’re experiencing with your PureRelief XL – King Size Heating Pad. The blinking "F" may indicate a connection error caused by damage in the heating coils. Rest assured, the PureRelief XXL Ultra-Wide Microplush Heating Pad is backed by Pure Enrichment’s industry-leading 5-Year Warranty, and we’re committed to ensuring your satisfaction. Please reach out to our customer support team at 1-657-275-3737 or help@pureenrichment.com so we can assist you further and resolve this issue as quickly as possible. We look forward to hearing from you and making this right! Thank you, Jessica Pure Enrichment Support