PureRelief XL Plush Heating Pad
Product details
Web ID: 21370933Ratings & Reviews
77 customer images
The heating pad of my dreams.
I first bought the XL Pure Hearing Pad a few years ago and was blown away by its lush feel, its generous size, how pliable it is and its six settings. After decades of thin plastics heating pads I was sold! I have three at home that I use every winter. One in my bed, one in my comfy chair, and one at my kitchen chair for breakfast. I also give them to friends and family who are ill or in need of a little pampering.
Recommends this product
Customer review from Pure Enrichment
Good heating pads.
Hope they last longer than the last set I purchased.
Customer review from Pure Enrichment
Product replacements
Pure representative was very helpful on the replacement process. I was disappointed that it stopped working after 2 years.
Customer review from Pure Enrichment
LOVE THIS PAD
This XL heating pad is perfect! It has a long cord and 6 heat options. It's also very flexible. I'm very pleased.
Recommends this product
Customer review from Pure Enrichment
Don’t recommend
A couple hours ago it started flashing “F”! I don’t know how to fix it. I definitely recommend buying a different heating pad.
Customer review from Pure Enrichment
Response from Pure Enrichment
Hi Alison, Thank you for sharing your feedback with us. We’re very sorry to hear about the trouble you’re experiencing with your PureRelief XL – King Size Heating Pad. The blinking "F" may indicate a connection error caused by damage in the heating coils. Rest assured, the PureRelief XL Heating Pad is backed by Pure Enrichment’s industry-leading 5-Year Warranty, and we’re committed to ensuring your satisfaction. Please reach out to our customer support team at (714) 668-0300 or help@pureenrichment.com so we can assist you further and resolve this issue as quickly as possible. We look forward to hearing from you and making this right! Thank you, Jessica Pure Enrichment Support
Pure heating pad, FAIL!!!
Straight out of box for first time use FLASHING F, unable to return since I’ve had it awhile and never needed it until now. Total waste of money! Straight in garbage. (Would give 0 stars if able)
Customer review from Pure Enrichment
Response from Pure Enrichment
Hi Andrio, Thank you for sharing your feedback with us. We’re very sorry to hear about the trouble you’re experiencing with your heating pad and our customer service team will be happy to further address this. Please reach out to our customer support team at (714) 668-0300 or help@pureenrichment.com so we can assist you as quickly as possible. We look forward to hearing from you and resolving any issues. Thank you, Jessica Pure Enrichment Support
"F" = Failure of a product!
Only lasted a year! Big "F" in display! Was great while it lasted. Kind of pricey for a disposable item!
Customer review from Pure Enrichment
Response from Pure Enrichment
Hi Hullga, Thank you for sharing your feedback with us. We’re very sorry to hear about the trouble you’re experiencing with your heating pad and our customer service team will be happy to further address this. A flashing F code may indicate damage to the heating coils, commonly caused by pressure applied to the pad which can cause a connection error. The blinking F may indicate a connection error caused by damage in the coils. Please reach out to our customer support team at (657)275-3737 or help@pureenrichment.com so we can assist you as quickly as possible. We look forward to hearing from you and resolving any issues. Thank you, Jessica Pure Enrichment Support
Not hot enough
It does not get hot enough when you don’t have a blanket over it or you aren’t lying on it. So if lying across abdomen alone it doesn’t really help.
Customer review from Pure Enrichment
Response from Pure Enrichment
Hi Erika S, Thank you for sharing your feedback with us. We’re very sorry to hear that your PureRelief XL – King Size Heating Pad does not get hot enough as expected and our customer service team will be happy to further address this. Please reach out to our customer support team at (657)275-3737 or help@pureenrichment.com so we can assist you as quickly as possible. We look forward to hearing from you and resolving any issues. Thank you, Jessica Pure Enrichment Support