DW5270 Focus Excel Iron
Product details
Web ID: 4667825Doesn’t Work
I paid way too much for this “high end ” iron for it not to be working in a short amount of time. I need to go back to my black and decker which lasted way longer. Wasted my money. Won’t buy this brand again.
Customer review from rowentausa.com
Response from rowentausa.com
Good day. We regret that you have experienced an issue while in use of your Rowenta iron. Please contact Rowenta Consumer Support at 1-800-769-3682 for additional use related tips and recommendations. Their hours of operation are Monday to Friday 8:30am to 5:00pm EST.
don't buy
This iron is TERRIBLE. It won't produce steam, doesn't get very hot and is overall terrible. It is basically a paper weight. My cheap black and decker worked WAY better than this and I wish I had not purchases this iron.
Customer review from rowentausa.com
Response from rowentausa.com
Hello buffalomom, Thank you for your review and for sharing your feedback. We are very sorry to learn that you are experiencing difficulties with your iron. At Rowenta, we strive to produce the ultimate solution for all of your garment care needs. We apologize for not achieving this in your instance. We would like to learn more about your experience and try to assist you further. Please contact our customer service team directly through our website at rowentausa.com/contact or by phone at 1-800-769-3682. We sincerely apologize for the inconvenience in this matter, and we look forward to working towards a resolution.
Cheaply made
Bought this in March and it stopped working properly by mid June. The water leaked almost from the start. It started by hardly steaming then it would shut off in the middle of ironing (sort of when it shuts off after a while if you forget to turn it off). This is my third Rowenta; the first one lasted quite a while (3.5yrs), second not bad but this one I could almost feel how cheaply it was made. It turnout that I was right, it barely made 2 months of working properly. I don't recommend this iron at all!
Response from Rowenta Expert
Hello Savvy, thank you for your review and sharing your feedback. We are terribly sorry to hear about your experience. One of our goals at Rowenta includes bringing fulfillment to your highest expectations. We are sorry that this was not reciprocated in your case. We would like to learn more about your experience and try to assist you. Please contact our customer service team directly through our website at rowentausa.com/contact or by phone at 1-800-769-3682. We sincerely apologize for the inconvenience and we look forward to working towards a resolution.
5 stars on ruining a perfect iron
I bought this iron over a year ago and paid a LOT of money for it. It's a Rowenta, they're the best. EXCEPT ONE THING. The colored plastic is too dark to see the water level. I am a quilter and am constantly using the iron. Every day, Every 15 minutes. I bought other irons to try, but they do not have the heft or precision. For the reason stated in my review, the iron functions beautifully, its a shame that the water reservoir is a total guessing game. Change the color of the plastic to clear and you will have a PERFECT IRON. Make them purple or red or whatever color everywhere but the water reservoir. Ya'll owe me that.
Customer review from rowentausa.com
Fails to work after 6-8 months
I have now had two of these irons the first failed after 6 months of almost daily home use. The 2nd failed after 8 months non daily use due to Covid. This is not an inexpensive iron and I had had luck with Rowenta in the past. From my own experience and from the other reviews I have read about the Iron just stops working I feel Rowenta should investigate this product line.
Customer review from rowentausa.com
Wonderful Iron
Pretty design, works very well, great quality. Love it!
When I get a chance I will be returning it
I brought the iron for a gift and the box was damaged and taped back closed on one side so I had to purchase something else because I didn’t want to give the gift in that condition
Dislike this iron
This iron leaks like a sieve. Have had another Rowenta which I liked quite well, but it gave up the ghost. Bought this one to replace it, but will never buy another, due to the leaking. I'll try a cheaper one next time. Should have returned this one, but didn't.