SamsoniteBetter Than Basic Backpack
Product details
Web ID: 18383704Yes I can confirm Zippers are not good!
Bag looks nice and I wanted it to work but I used only 2 times. Both times the main compartment zipper track kept opening on its own. I DID NOT over fill it, it just somehow keeps opening. This is over concern because someone can just stick their hand in your bag at the airport or anywhere and grab what you have it there. Samsonite, please fix these zipper issues!
Customer review from samsonite.com
Response from samsonite.com
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
Excellent Built
I bought this bag and I was impressed by the built quality of it, it is spacious and yet lightweight, very practical and looks amazing
Recommends this product
Customer review from samsonite.com
Zipper issues
I purchased this backpack online from Macy’s in 2024. Don’t get me wrong, I love this bag! However I have been experiencing some major issues with the middle zipper. Not sure if the slider is damaged or misaligned. All of my bags contents be exposed. I would have to unzip and rezip my bag just for the zipper to properly close. This can become a tedious task after awhile especially when you are in a hurry. I use this backpack for travel purposes only. I should have returned this item immediately but I ignored unexpected defects.
Recommends this product
Response from Macy's
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
Quality
I received the first order, but the zipper doesn’t zip well, so I had to return it. I hope the second replacement order will be of good quality.
Response from Macy's
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
Samsonite back pack
Light, easy to carry, material is good at a reasonable price.
Recommends this product
Terrible quality
After just two weeks it’s literally falling apart. Threads coming apart. Stitching failing. I use this for a daily office commute and it’s a terrible item
Response from Macy's
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
Good
Very good brand
Beautiful color
GREAT color and quality. I also have this bag in tan…love it!!
Customer review from samsonite.com