Freeform Carry-on Hardside Spinner
Product details
Web ID: 12476373Ratings & Reviews
282 customer images
This review is from Samsonite Freeform Carry-on Hardside SpinnerPoor Craftsmanship = Damaged On First Use
I purchased this bag on December 7, 2025 for a flight on December 12, 2025 from Michigan to California. When I retrieved my luggage from baggage claim I was unable to extend the handle. After one use the bag is of no use to me as a result of cheap materials. Do yourself a favor and avoid this purchase at all costs as it is a complete waste of money.
Customer review from samsonite.com
This review is from Samsonite Freeform Large Check-in Hardside SpinnerLove this suitcase!
This has been my favorite suitcase! I especially love how easily the wheels move.
Recommends this product
Customer review from samsonite.com
This review is from Samsonite Freeform Carry-on Hardside SpinnerLightweight and durable
Lightweight and durable. I took the large case on summer holiday and loved it so much that I purchased the small carry-on for my next trip.
Recommends this product
This review is from Samsonite Freeform Large Check-in Hardside SpinnerTerrible Quality - Broken Wheels
Absolute garbage. Wheels break after single use and Samsonite’s planned obsolescence strategy makes it virtually impossible to replace the wheels, preventing repair and forcing customers to purchase new luggage.
Customer review from samsonite.com
Response from samsonite.com
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
Wonderful product
We’re very impressed with our new suitcase. It has all the features and quality we expect.
Recommends this product
Customer review from samsonite.com
This review is from Samsonite Freeform Medium Check-in Hardside SpinnerIts not 27”
Description of product states it was 27” size. Product received was 24”. Support claimed it was correct and if I wanted to return it I could. However, got a good Black Friday deal and they are now gone. Not satisfied with resolution.
Response from Macy's
Thank you for this feedback! We're sorry to hear that this did not meet your expectations. We want to make sure that you're satisfied with your purchase, so we will reach out shortly to see if there's anything we can do to assist and make this right for you.
This review is from Samsonite Freeform Large Check-in Hardside SpinnerGreat Compact Suitcase
Have owned for over 6 years and has held up very well. Yeah you will get some scratches from airport travel and just opening it on the ground, but the zipper sections and vinyl have held up remarkably well, even when I put some strain on it. Also a second zipper can be unzipped to expand the internal capacity, which has helped me on several occasions. Overall a capable, compact, and, if you care, stylish, rolling suitcase.
Customer review from samsonite.com
freeform luggage
Bought the two piece large and carry on for son traveling to Japan and South Korea. Large is too big to use. 62 linear inches is their limit on size so beware shoppers. Freeform large is 65 linear inches.
Response from Macy's
Hello, we appreciate your review and feedback. The product pages on our website should contain both the external and internal dimensions of all our products because we know how important it is for every traveler to have a suitcase that fits both their needs and belongings perfectly. That said, we're sorry to hear about your experience. We will reach out shortly to follow up and see if there's anything else we can do to assist.