Uptempo Lux 2-Pc. Hardside Luggage Set
Product details
Web ID: 23824881Samsonite luggages are reliable travelcompanions.
My favorite suitcases: strong and stable to use for traveling and storing.
Still haven’t received
Still haven’t received…but asked to review it? A bit of salt in the wound.
Response from Macy's
We’re sorry to hear about your shipping experience. We’ll share this feedback to prevent this from occurring again. That said, we hope you’re able to resolve this with the retailer you purchased our product from. We apologize for any inconvenience this may have caused.
Missing Luggage Order-No Update
I have not received my luggage yet. It has been nine days since I purchased the two pieces, and I have not received any update or tracking information regarding my order. I am very disappointed with the lack of communication, as I have not heard anything since placing the order. Please provide an update on the status of my shipment as soon as possible, or advise on the next steps to resolve this issue. I look forward to your prompt response.
Response from Macy's
We’re sorry to hear about your shipping experience. We’ll share this feedback to prevent this from occurring again. That said, we hope you’re able to resolve this with the retailer you purchased our product from. We apologize for any inconvenience this may have caused.
Good suitcases
Good for short distance travel
Recommends this product
suitcases
The suitcases look good, lightweight, and easy to wheel. The larger suitcase is a bit big for the 50 pound regulation
Recommends this product
Zip broke
I traveled once and the zip already broke. Very dissapointed..
Response from Macy's
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
Samsonite 2 PC luggage set
SERVICE - 1 Star. Placed online order 10 days ago .Received an immediate message accepting my order & NOTHING else since than. PRODUCT- Cannot rate as I have not yet received it 10 days later.
Response from Macy's
We’re sorry to hear about your shipping experience. We’ll share this feedback to prevent this from occurring again. That said, we hope you’re able to resolve this with the retailer you purchased our product from. We apologize for any inconvenience this may have caused.
Luggage
Not as sturdy as I would expect from Samsonite.
Response from Macy's
Hello, thank you for taking the time to leave your review. Your feedback is very important to us, and we will be sure to forward your comments. Our team will be in touch to see if there’s anything we can do to assist in this matter.