CLOSEOUT! Uptempo X Hardside 2 Piece Carry-on and Large Spinner Set, Created for Macy's
Product details
Web ID: 16259672Ratings & Reviews
11 customer images
Poor quality
Very disappointed. After just one use the zipper is broken. I would not recommend this product.
Response from Macy's
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
Very Disappointed
Samsonite used to mean top quality but this set is anything but. I took one trip with the luggage and the zippers is already catching and not closing properly. The quality of the whole design and materials are also a lot lower than I expected from this top brand name. I bought the luggage for a cruise I’m taking in the spring and I am so glad I tested it on a trip first. I will not be taking this set with me. I did not want to believe the other reviews thinking they were flukes but save your money. This luggage set is a definite miss.
Response from Macy's
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
Good hard shell check in luggage 10 yr warranty
Very good hard back she’ll check in luggage.
Recommends this product
Beautiful but worrisome.
Beautiful color. Too large for overseas travel. Feels flimsy. Concerned about reviews on zippers breaking.
Response from Macy's
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
Please stop selling this item
This item alone has diminished Macys credibility. I have lost trust in your value. It seems you no longer care about your consumer by selling a product that has an obvious defect that is mentioned consistently in the reviews. I packed this suitcase for the first time and the zipper broke instantly.
Response from Macy's
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
Luggage
Outstanding
Samsonite Utempo X Hardside
Large spinner was too large and small carryon too small; not what I expected!
Response from Macy's
Hello, we appreciate your review and feedback. The product pages on our website should contain both the external and internal dimensions of all our products because we know how important it is for every traveler to have a suitcase that fits both their needs and belongings perfectly. That said, we're sorry to hear about your experience. We will reach out shortly to follow up and see if there's anything else we can do to assist.
Good but incorrect size received
I ordered from the app and it is displaying size 31 but the item I have received is the size 28. Looks nice I need more time to better assess durability and overall quality… though we all know Samsonite stands out. Will call customer service for clarification. Carry on is good as well. Wish that I could add a photo as evidence.
Recommends this product