100% Cotton Extra Firm Support Standard/Queen Pillow 2 Pack
Product details
Web ID: 9842146Nice construction / but not firm enough
Nice construction only
Recommends this product
Sealy 100 cotton extra firm support queen pillow
not firm at all.
Response from Macy's
Hello, we are sorry to hear this pillow was not as firm as you were expecting If you would like a return or replacement, please bring or send the pillow back to Macy's or e-mail our customer service team at clientservice@americantextile.com (or 1-844-532-7051). They would be happy to assist you as well.
Not firm. Wasted my money...
Extra firm??? More like extra fluffy...no support. Head disappears...not what I was expecting..
Extra Fluffy nowhere near Extra Firm.
First order sent Premium pillows not firm. Just extra soft and fluffy. I contacted customer service they apologized said would send the correct ones. I returned the incorrect pillows. Yet when the replacements came I still received the incorrect pillows. At this point I gave to a family member that uses both pillows as one and they still too soft and fluffy. Big fail on this one Macy. I noticed after the fact multiple reviews with same issue. If you don't carry this pillow just take it off your site. Glad I was able to find some firm pillows at Ross. Better and of course less.
Response from Macy's
Hi Desha, we are sorry to hear this pillow was not as supportive as you were expecting If you would like a return or replacement, please e-mail our customer service team at clientservice@americantextile.com (or 1-844-532-7051). They would be happy to assist you.
The opposite of extra firm
The opposite of extra firm, this product doesn't actually seem to exist looking at other reviews with the exact problem.
Response from Macy's
Hello, we are sorry to hear this pillow was not as firm as you were expecting. If you would like a return or replacement, please bring or send the pillow back to Macy's or e-mail our customer service team at CustomerService@americantextile.com (or 1-844-532-7051). They would be happy to assist you as well.
No firm pillow
This one feels extra plush
Response from Macy's
Hello, we are sorry to hear this pillow was not as firm as you were expecting. If you would like a return or replacement, please bring or send the pillow back to Macy's or e-mail our customer service team at CustomerService@americantextile.com (or 1-844-532-7051). They would be happy to assist you as well.
Three times is not a charm…
Product shipped does not match website. We ordered the Extra Firm three (3) times and were told each time we would get Extra Firm as pictured but received “Premium”. Not a good experience
Response from Macy's
Hello Michael C, we are are sorry to hear about your experience with these pillows. We advise that you e-mail our customer service team at CustomerService@americantextile.com (or 1-844-532-7051). They would be happy to assist you as well. to resolve this matter.
Sealy Extra Support Queen Pillows.
My daughter doesn't like the sheets, but I still rate this with five stars.