This pillow was very firm and uncomfortable. I had ordered two pillows. I returned them both. I received an email confirming receipt of the 2 pillows I returned. Over a week later I received a refund for only one of the pillows. I reached out to the customer service number which is handled overseas. The young lady said she would take care of it and I would see a refund for the second pillow in 3-5 business days. Over 7 days later I had not received my refund and I reached out again to the customer service center. This time the young man, Juan, was absolutely useless and unable to help me out. I requested to speak to his manager and after a very long wait on hold he told me he could not pass me on to his manager. He did transfer me to another department and, after another long conversation with this young lady, she was able to get me a credit. But again, it would take 3-5 business days to be reflected on my Macy's credit card. With technology today, this is the most bureaucratic and bogged down processing system. I was very frustrated and disappointed with the service.

okay, but not as high quality as my last version of a similar product

I have tried many different pillows and i have never been happy....UNTIL now! The Sealy Frost Pillow is very comfy...keeps it shape...keeps my head cool. Extremely happy!!

Good pillow

Pillow has gone almost completely flat after just 3 months of use. I am completely dissatisfied with my purchase, and will likely need to replace them, as I bought two, with much more expensive pillows. Not happy.

Like trash It’s like sleeping on a mattress without a pillow. I had to fold the pillow in half and put it under the cool pillow to get some firmness

As expected.

The pillow went flat after less than 1 week of using it. Do not recommend.