Selvin Outdoor Chaise Lounge
Product Details
Web ID: 2766564Delivered damaged with splintered wood on headrest
After waiting almost 2 weeks to receive this chaise lounge, and overpaying for it compared to other sites online, I was very disappointed to receive a damaged product with splintered and broken wood. What a waste of my money!! Will return for sure!!
Response from Noble House
Hello John,
Thanks for taking the time to share your feedback with us and the community. We are truly sorry to hear about your disappointing experience with your recent purchase of our Selvin Outdoor Chaise Lounge. Please accept our sincerest apologies for the inconvenience caused by the damaged product you received.
Ensuring the quality and condition of our products is of utmost importance to us, and it is disheartening to learn that your item arrived in such poor condition. We understand how frustrating it must have been to wait eagerly for your order, only to be met with disappointment upon its arrival.
We would like to make this right for you as soon as possible. If you haven't already, please reach out to Macy's customer service team with your order details, so they may provide possible options to remedy this issue. Additionally, we will investigate this matter internally to prevent similar issues from occurring in the future.
Once again, we apologize for any inconvenience this has caused you. Your satisfaction is our top priority, and we are committed to resolving this issue promptly.
Thank you for bringing this to our attention, and we look forward to assisting you further.
Poor quality.
This was not expected quality. Too low to the ground and not easy to adjust the back rest. I did return them.
Response from Noble House
Hello,
Thank you for taking the time to leave feedback. We are very sorry that this item did not meet your expectations.
- Customer Service Agent
Very nice lounge chair
We like these chairs very much. They look awesome on our deck, and I find them comfortable, with just a beach towel. The thinner wood bars are a little bit fragile, if you sit down in a bad angle, they can crack. Doesn't cause a real problem, but still.
Love These Chairs
Very comfortable, and looks great in my yard! Everyone heads right to them when we have outdoor parties.
Hard
This lounge chair is very hard and feels as though you are sitting directly on a deck or cement. It's low to the ground.
Response from Christopher Knight Home
Dear customer,
Thank you for your comments. We highly value all customer feedback and apologize for any difficulties you may be experiencing with this product. Please contact us using the customer service information provided inside the box or you may contact Macy's Customer Support and they will contact us directly to provide you further assistance needed. Your customer satisfaction is very important to us!