SereneScent Waterless Home Fragrance Diffuser
Product details
Web ID: 17706060Ratings & Reviews
23 customer images
Great idea, great smell, extremely cheap app
The idea behind this device is good, and the natural oil scents are great—but the software is an absolute disaster. It’s painfully basic, unreliable, and forgets all your settings if the power goes out, forcing you to manually re-enable scheduling every time. It’s painfully obvious that the app was outsourced to India at the cheapest possible cost. Corners were cut in exactly the wrong places, and the result is a product that feels broken and cheap. It honestly feels like the CEO is making decisions without any regard for quality, cutting corners where it matters most. Educate your executives and make them take responsibility—stop making stupid mistakes like this. On top of that, you promised multiple scheduling time slots—morning, afternoon, and night—but never delivered. For the price you’re charging, this level of incompetence is unacceptable. The product could have been great, but instead, it’s frustrating and disappointing.
Recommends this product
Customer review from homedics.com
Not Recommended
I’ve had this unit for a few months now. It was working fine, but recently, when I turn it on, it stays on for only a few seconds before shutting off again. I’ve tried several different troubleshooting options to figure out what’s wrong, but nothing has worked so far.
Not recommended
I’ve had this unit for a few months now. It was working fine, but recently, when I turn it on, it stays on for only a few seconds before shutting off again. I’ve tried several different troubleshooting options to figure out what’s wrong, but nothing has worked so far.
Customer review from homedics.com
Loved it while it worked
After 10 months of use, the thing is dead and now i have 2 wait for a replacement some time in December, its September ...kind of disappointing. I bought 2 around the same time hoping its just the one that goes bad. It's a great product but might try a different brand
Customer review from homedics.com
Very disappointed!
I bought three diffusers. They’re all in the same room. I’ve tried three different scents and can’t smell any of them. I can barely smell them when standing directly over the mist coming out.
Customer review from homedics.com
Response from homedics.com
Thank you for your feedback. We're sorry to hear you're having trouble with the scent strength from your diffusers. Each diffuser has 9 adjustable mist levels, which may help improve the fragrance output. You can try increasing the mist level to see if that enhances the scent in your space. If you need any help adjusting the settings or have additional questions, our Consumer Relations team is happy to assist. You can reach us at 800-466-3342 Monday through Friday 8:30 AM to 5:00 PM ET. We appreciate you taking the time to share your experience.
Dependable product
Homedics Diffuser
Recommends this product
Turned Off On Its Own and Quality Issues
Just plugged my gift in and twice it has turned off even though I had it set on the1 hour timer. Also, the sticker for the remote to be removed was so strong that it pulled the face plate (sticker) off. Hour 1 and it already has issues.
Customer review from homedics.com
Response from homedics.com
Thank you for your feedback on the SereneScent™ Waterless Diffuser (ARMH-970CA). We’re sorry to hear about the issues you’ve encountered right after setting it up. The diffuser turning off unexpectedly and the difficulty with the remote’s sticker are not the experiences we want for our customers. For the timer issue, we recommend checking that the diffuser is on a stable surface and that the power connection is secure. If the problem persists, it might be a defect, and we’d be happy to assist you further. Regarding the remote sticker, we appreciate you bringing this to our attention. We’ll be sharing this with our team to ensure better quality control for future products.
Quit working after a little over a week.
Wife bought one a little over a week ago. Worked great, but stopped diffusing a day or two ago. Cleaned the tube and pickup. The air blows through, but it's not picking up the oil. It's the stock oils that came with it.
Customer review from homedics.com
Response from homedics.com
Thank you for sharing your experience with the SereneScent™ Waterless Diffuser. We're sorry to hear about the issue you encountered! It sounds like you've already taken some great steps by cleaning the tube and pickup. Sometimes, a clog can occur if oils are left in the unit for an extended period or if the nozzle isn't seated properly. Here are a few additional troubleshooting steps to try: Check Oil Placement: Ensure that the bottle is securely connected to the diffuser and the nozzle is inserted properly. Use a Different Oil: Test the unit with another essential oil to rule out potential compatibility issues with the stock oils. Inspect the Nozzle: If there’s buildup, clean it gently with warm water and a mild soap, ensuring it’s completely dry before reassembling. If these tips don’t resolve the problem, please reach out to our consumer relations team.