SereneScent Waterless Home Fragrance Diffuser
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Product details
Web ID: 1770606073 reviews
Loved it while it worked
After 10 months of use, the thing is dead and now i have 2 wait for a replacement some time in December, its September ...kind of disappointing. I bought 2 around the same time hoping its just the one that goes bad. It's a great product but might try a different brand
Customer review from homedics.com
Very disappointed!
I bought three diffusers. They’re all in the same room. I’ve tried three different scents and can’t smell any of them. I can barely smell them when standing directly over the mist coming out.
Customer review from homedics.com
Response from homedics.com
Thank you for your feedback. We're sorry to hear you're having trouble with the scent strength from your diffusers. Each diffuser has 9 adjustable mist levels, which may help improve the fragrance output. You can try increasing the mist level to see if that enhances the scent in your space. If you need any help adjusting the settings or have additional questions, our Consumer Relations team is happy to assist. You can reach us at 800-466-3342 Monday through Friday 8:30 AM to 5:00 PM ET. We appreciate you taking the time to share your experience.
Dependable product
Homedics Diffuser
Recommends this product
Turned Off On Its Own and Quality Issues
Just plugged my gift in and twice it has turned off even though I had it set on the1 hour timer. Also, the sticker for the remote to be removed was so strong that it pulled the face plate (sticker) off. Hour 1 and it already has issues.
Customer review from homedics.com
Response from homedics.com
Thank you for your feedback on the SereneScent™ Waterless Diffuser (ARMH-970CA). We’re sorry to hear about the issues you’ve encountered right after setting it up. The diffuser turning off unexpectedly and the difficulty with the remote’s sticker are not the experiences we want for our customers. For the timer issue, we recommend checking that the diffuser is on a stable surface and that the power connection is secure. If the problem persists, it might be a defect, and we’d be happy to assist you further. Regarding the remote sticker, we appreciate you bringing this to our attention. We’ll be sharing this with our team to ensure better quality control for future products.
Quit working after a little over a week.
Wife bought one a little over a week ago. Worked great, but stopped diffusing a day or two ago. Cleaned the tube and pickup. The air blows through, but it's not picking up the oil. It's the stock oils that came with it.
Customer review from homedics.com
Response from homedics.com
Thank you for sharing your experience with the SereneScent™ Waterless Diffuser. We're sorry to hear about the issue you encountered! It sounds like you've already taken some great steps by cleaning the tube and pickup. Sometimes, a clog can occur if oils are left in the unit for an extended period or if the nozzle isn't seated properly. Here are a few additional troubleshooting steps to try: Check Oil Placement: Ensure that the bottle is securely connected to the diffuser and the nozzle is inserted properly. Use a Different Oil: Test the unit with another essential oil to rule out potential compatibility issues with the stock oils. Inspect the Nozzle: If there’s buildup, clean it gently with warm water and a mild soap, ensuring it’s completely dry before reassembling. If these tips don’t resolve the problem, please reach out to our consumer relations team.
Pretty to look at
Sleek looking unit and fairly quiet. It is overpriced and could use some updates so you can tell when it's on and how many times the scent will trigger when using the timer function.
Customer review from homedics.com
Response from homedics.com
Thank you for taking the time to review the Homedics® SereneScent™ Waterless Home Fragrance Diffuser (ARMH-970CA). We’re pleased to hear that you like the sleek design and quiet operation of the unit! We also appreciate your feedback regarding the price and suggested updates. Your input on improving visibility for the power status and scent triggers with the timer function is invaluable, and we will certainly pass this along to our product development team for consideration in future models. We aim to continuously improve our products based on customer feedback, so thank you again for sharing your thoughts. If you have any further questions or concerns, feel free to reach out to our consumer relations team at 1-800-466-3342
Breakdown easily
Received for Christmas 2023 and pump no longer works. Makes a noise and nothing comes out. Have to troubleshooting to find issue not have to call to see what they can do. Product was $ and shouldn't break within 1st year.
Customer review from homedics.com
Response from homedics.com
Thank you for sharing your feedback, and we’re sorry to hear about the issue with your Homedics SereneScent diffuser. Based on the symptoms you’ve described (the pump making noise but no oil being diffused), it may be time to clean the unit. Sometimes, residue from the oil can build up and affect performance. Here are the steps to clean your SereneScent diffuser: 1. Fill a clean bottle with 90% isopropyl alcohol (or higher). 2. Install the bottle with the alcohol into the diffuser and set the diffuser to level 9. 3. Let it run for about 10 minutes. 4. Turn the diffuser off, remove the alcohol bottle, and replace it with your fragrance oil bottle. This cleaning process can help restore the diffuser’s atomization power, especially if the pump is still making a noise but no scent is coming out. If the issue persists after cleaning, please feel free to reach out to a consumer relations representative at 1-800-466-3342 , and we’d be happy to assist further. We understand your concern and agree that the product should not have performance issues within the first year, and we’ll do everything we can to help resolve this!
Really Nice
Great. Works just fine. I like that it’s programmable for up to 8 hours and there are several strength settings too. Very nice.
Recommends this product
Customer review from homedics.com