On average, customers rate the Firm/plush of this item as Neutral.
Firm/plush
FirmNeutralPlush
1 review
VickyBee333
1 year ago
On average, customers rate the Firm/plush of this item as Plush.
Firm/plush
FirmPlush
Not as described
It was disappointing to discover that the topper was not as described. It was described as two layers, each 2 inches thick. The memory foam was 2 inches thick, but the other layer was a traditional mattress pad, at most a half inch thick. I returned this item.
On average, customers rate the Firm/plush of this item as Plush.
Firm/plush
FirmPlush
Response from Macy's
Serta Team1 year ago
Hi there, thank you for taking the time to review your mattress topper. Typically what you are describing sounds like it could be a warranty issue, but we are happy to hear you were able to return it for a refund instead.
On average, customers rate the Firm/plush of this item as Plush.
Firm/plush
Not as described
It was disappointing to discover that the topper was not as described. It was described as two layers, each 2 inches thick. The memory foam was 2 inches thick, but the other layer was a traditional mattress pad, at most a half inch thick. I returned this item.
On average, customers rate the Firm/plush of this item as Plush.
Firm/plush
Response from Macy's
Hi there, thank you for taking the time to review your mattress topper. Typically what you are describing sounds like it could be a warranty issue, but we are happy to hear you were able to return it for a refund instead.