CLOSEOUT! iComfortECO? Q10 Quilted Hybrid 12.5" Medium Mattress Collection
Product details
Web ID: 16127084Great Mattress!
Sales and delivery team were great! So glad i was able to get a new mattress here!
Very good job by salesman!
May be too ECO
I'm sorry but it's not worth the money. It is a comfortable mattress and great for the environment but, maybe the springs inside are of low quality and the firmness of the mattress starting wearing only a few months after the purchase.
Response from Serta Team
HI Sapphire. Thank you for sharing your feedback, we appreciate your candor. It's important to remember that your frame or box foundation plays an important role in the support you feel with your mattress, and we also back our mattresses with a 10-year limited warranty. You can always reach out to Macy's Customer Service Team at (800) 289-6229 and their team can guide you through the warranty process. We hope this helps, but please let us know if we can assist moving forward!
New House, New Mattress
Very nice mattress! I wanted the plush but hubby liked the medium better. Sleeping well.
Recommends this product
First time set of a non-fully box springed bed - As an 81 year old with minor back problems I'm loving my new Serta bed - shame I waited to long to purchase one.
Super comfy mattress!
This is a super comfy mattress and adjustable bed frame! Our sales woman , Jane Yelli, was a wonderful help with choosing the right one for us! She is kind, thoughtful, and patient. I was concerned our heirloom sleight bed frame wouldn’t fit - she assured us it would. And it does! Thanks Macys!
Too Hard
It’s supposed to be medium firmness. I don’t know why I didn’t feel the hardness when at the store. Got it home and the first night was bearable, second night.. not so much. Third night, unbearable. Waiting for them to come get it.
Response from Serta Team
Hi Maria. Thank you for your feedback on our Serta iComfortECO Q10 Mattress, we're sorry to hear it was too firm for comfort. Since we make our mattresses with freshly poured foam, it can take up to 2 weeks for the mattress to acclimate. Alternatively, adding a mattress topper can be a simple and effective solution to help you sleep your best. While we understand a return may not be ideal, we recommend working with Macy's to return your mattress so you can find a mattress that fits you best. Let us know if we can assist moving forward!