SertaPerfect Sleeper Blue Lagoon Night 13.5" Medium Mattress Collection
SertaPerfect Sleeper Blue Lagoon Night 13.5" Medium Mattress Collection
Product details
Web ID: 2133906239 reviewssorted by Newest
Terrible!
I weigh 115 lbs. After sleeping on this for only two weeks an indentation had already formed. When I move to the middle, i roll right off into the abyss. The salesperson who sold it should have warned me that this is a problem with the mattress.
Response from Macy's
Hi there, we are sorry to hear about the issues with your mattress. Typically this issue is caused due to a lack of support. Please ensure that your bed frame or mattress support is within our warranty guidelines. Ensuring the mattress has proper support should solve this issue in most cases. If you need additional assistance or wish to file a warranty claim, please reach out to your original purchasing store directly. They can provide additional information and support. We hope this helps!
mattress
The mattress is fine. However, the delivery service and set-up left a lot to be desired. My current bed/with footboard did not fit. therefore, I am now living with a bedframe/mattress only.
Soft and Comfortable
I've tried out the mattress for a month so far and find it to be very comfortable. The medium mattress is not too hard or too soft--it's just right!
This review is from Serta Perfect Sleeper Blue Lagoon Night 13.5" Medium Mattress-QueenDoes not hold up
I regret buying this mattress. Twice. I originally took delivery of this mattress on December 21st 2024 after purchasing it on sale on black Friday. My house burned down in the LA fires on January 7th so I only had a few weeks to sleep on it. It seemed comfortable enough. After it was destroyed, I reached out to Macy’s to see if they would do anything to help me replace it since I’d only had it for 2 and a half weeks. Sadly, they said they could not help in any way. No discount offered, not even my original purchase price (the cost was now higher). As I was emotionally exhausted and didn’t have the time or energy to look for a different mattress for my temporary apartment, I re-purchased it. It’s now been 5 months and this mattress has just not held up. The edge is already collapsing on the side I sleep on and it bows in the middle despite full under-support. I really wish I’d gone a different way and will likely have to go through the process of finding a new one already.
Response from Macy's
Hi there, thank you for taking the time to review your mattress. We are sorry to hear about the issues you are facing. The collapsing of the edge issue that you are describing does not sound normal. We highly recommend reaching out to your original purchasing store and filing a warranty claim so this can be looked at. Macy's Customer service can be contacted at 1-888-822-6229 and should be able to help start a warranty claim. We hope this helps!
Serta mattress purchase
We took advantage of the July fourth sale on mattresses. We purchased a twin Serta set for my husband. Shaunice White was so helpful and knowledgeable, she gave us 5 star service.
This review is from Serta Perfect Sleeper Blue Lagoon Night 13.5" Medium Mattress-QueenHorrible
The worst first night. I am in so much pain this first night from my lower back all the way to my neck. I usually sleep like a baby but I was up all night - in pain. Not comfortable at all. At the same time too tall.
Response from Macy's
Hi Ally. Thank you for reaching out and sharing your experience, we're sorry to hear that your new Serta Perfect Sleeper Medium mattress is too tall & causing discomfort. While we understand this may not be ideal, we encourage you to reach out to Macy's Customer Service Team at (800) 289-6229 to see what your return/refund policy entails. We hope that this leads to a swift resolution, but please let us know if we can assist moving forward!
This review is from Serta Perfect Sleeper Blue Lagoon Night 13.5" Medium Mattress-QueenGreat bedding set!
New queen mattress bought for a guest room. This is nice enough to be used every day. Firm but not hard and nice and thick. Guests may not want to leave1
Horrible, mine slants to the right
I slept on this mattress before at a hotel and it was amazing, only reason I purchased. Sadly mine rolls to the right and you feel like you'll fall out of bed. Its a big waste of money.
Response from Macy's
Hi there, thank you for taking the time to review your Serta Perfect Sleeper Blue Lagoon Night Medium Mattress. Your feedback is valuable to us. We are sorry to hear about your experience. If your mattress is sloping along the side or has lost support, it may have a manufacturing defect. If that is the case, we encourage you to reach out to your retailer to begin the warranty claim process. If approved, you may qualify for a replacement mattress, which should help you get the wonderful nights of sleep that you deserve. If you would like to share more with us, feel free to reach out to our team directly through the Contact Us page on our website with any questions, comments, or concerns.