SharkION Robot RV720 Vacuum

Very disappointed in Bruce

We got our shark (Bruce) for Christmas and can rarely get it to run for more than 5 minutes. We have repeatedly tried To find any spots something could be stuck or obstructing. This little vacuum was way too expensive to be this troublesome. Our 8 year old roomba May run disorganized but at least it still works.

Love it!

I've had it my Shark ION Robot for about 5 years, and I couldn't live without it! I had to buy a new battery about a year ago, but that is the only real problem I've had. I have had to clean it out occasionally, but that is to be expected. My house has an open floor plan, and I only use it in the main area. I believe if you have a lot of rooms, the robot would possibly have trouble navigating all of it. But for my use, I love it!

Not Recommended

This is the worse vacuum I have ever owned. Pro - canister holds good amount and charged battery easily vacuums 3 large rooms. Cons: no spot cleaner button, loud, brush roller assembly lacks any thought for consumer - once removed the metal and rubber cap falls on the end point and without it the brush will not install correctly. Every time I remove to clean hair the cap & rubber cap fall off - I bought vacuum, cleaned brush, lost cap, and was without for 2 weeks until I ordered a new cap. Fast forward “2 months” vacuum is BROKEN. This is my 3rd robot vacuum, this is a NEVER purchase again product. If you like shark opt for a lower model (e.g., 710).

Breaks down as soon s warranty ends no replacement

I was gifted this unit in December of 201, in March of 2021 one of the wheels stopped working and now it just spins. I called and they have a 1 year warranty, nothing they can do. I have a shark vaccum that i've had since 2015 and it's great, they have replaced parts so I was very disappointed with the one year warranty issue and no parts to purchase, not even the option to send it in to be fixed. I will never buy a shark robot.

I am highly frustrated with the Shark Robot vacuum that I bought less than two years ago. The unit now is only going in circles since one of the wheels got stuck. Surprisingly, customer support informed me that there is no way to replace the wheel because it is attached to the base. As a result, the unit is now useless. I do not recommend this product.

Waste of money

I bought this back in October of 2019 had problems with it in July of 2020 they had me send it they fix it. Not even a year as gone by and it stop working in and was told they will not do anything for it. The reason they gave me was it’s no longer in warranty. In my opinion for the cost of the vacuum it should last more than two years.

It did amazing for a good while but then slowly stopped sucking up the dirt on the group, left the floor dusty and would do constant circles. I’ve replaced it and deep cleaned it several times ..

Like product, needs better error handling

I really like my ION. I run this several time a week and it keeps my floor clean. Considering purchasing another for my basement. One issue is that I have is that it needs better error handling. This robot tends to get stuck on uneven surface (wood floor & tile), it likes to get stuck under furniture that has low clearance (needs a top sensor so it backs out) when it senses pressure. It tends to get stuck between carpet and wood floors where there is a small separation between the floor and rug. It is just small things that would make it an excellent product.