Rocket Pro DLX Corded Stick Vacuum - HV371
Product details
Web ID: 14646853It falls over if you try to stand it up and more
There are 2 things I don't like about the Rocket. First, the hair gets really bound up around the roller. I have to cut it off after each use. Second, the Rocket can not stand up on it's own. It falls over. You can store it by taking the motor part off and putting it on the hook which isn't bad but when you are using it the falling over part is bad. If you try to pick something up to vacuum, it can fall over. I always lay mine on the floor. Third, the filters get filled up fast which does mean it is picking stuff up. It does have good suction for a small vacuum and the price is fair. I would not buy one with out the anti hair wrap feature.
Customer review from sharkninja.com
It's got great features that are impressive to me.
I just got this vacuum cleaner today and I just love it.
Customer review from sharkninja.com
Great vacuum
I really like this vacuum. It is lightweight but not flimsy, it cleans easily and works well. It is also attractive and so much easier to get up and down the stairs than my old vacuum. I also like the detachable smaller, hand held vac.
Customer review from sharkninja.com
Ease of use
I have a Shark Corded Stick Vacuum I purchased some years ago. This one was for my brother. He loves it! The ease of going around corners and the attachments are great. Worth the money.
Recommends this product
Customer review from sharkninja.com
Hated it!!!
From the start I hated this machine! I’ve been a loyal shark customer for 20+ years. I have several shark products that have been fantastic! This vacuum I had expected to be another awesome purchase. It was so not!! Cheap materials, poor suction overall a piece of junk. After my first use I packed it up and returned the next day! I can’t express what a disappointment this was! Shark please discontinue this vacuum it is a deep mar on your product line!! Hate it! Beyond disappointing!
Customer review from sharkninja.com
Response from sharkninja.com
Hello Gigi, Thank you for taking the time to leave a review. We're so sorry to hear that you were having trouble with your Shark Rocket, and that you’ve returned the product as a result. We will absolutely share your comments with the relevant teams for consideration on future products, and we hope you’ll give our products another try in the future. Kind regards, Shark Clean
Puzzled
Recently purchased on Prime day. Plugged in and the LED lights in the lower brush assembly do not come on. I had registered the product and called the Warranty dept. They told me the lower brush assembly is not covered. I told him I just plugged it in. The 5 year warranty states nothing about the lower brush assembly.
Customer review from sharkninja.com
Response from sharkninja.com
Hello Curt, Thank you for taking the time to leave a review. We're so sorry to hear that you were having trouble the the LED lights on your lower brush. We will absolutely share your feedback regarding the warranty policies with the relevant teams internally. If you need any further assistance with your product, please don’t hesitate to reach back out to our team at 1-855-427-5127. Kind regards, Shark Clean
Send it back
I sent it back. It does not stand up by itself I stub my toe running for it before it fell to the floor. If it keeps falling everything is going to break on it. Very poor design. Tha bucket for dirt is small. I only buy shark, this was a disappointment.
Customer review from sharkninja.com
Response from sharkninja.com
Hello, Thank you for taking the time to leave a review. We're so sorry to hear that you weren't happy with your Shark Corded Stick Vacuum, and returned it. We will absolutely share your feedback with the relevant teams for consideration on future products. We hope you’ll give our products another try in the future. Kind regards, Shark Clean
light the "head" light feature
overall good vacuum - not crazy about attachments.
Customer review from sharkninja.com