9900 Prestige Toothbrush
Product details
Web ID: 22042381Great product
Exactly the same as before, does the job with minimal effort, the app is useful.
Recommends this product
Customer review from philips.com
quality issue with handle tip - makes a loud sound
Second time i'm submitting a warranty repair for this product in less than a year. The handle tip is loose creates a very loud buzzing sound. . I have sent both of my toothbrushes to phillips for warranty replacement and hopefully, identification of the underlying recurrent cause. This is a quality issue that has not been addressed or satisfactorily addressed. My husband bought a significantly cheaper version of this brush several years ago and has had zero issues. I previously had a sonicare for 15+ years without any issues at all. Dont need the high tech bluetooth functions. Just need a brush that works consistently and long term.
Customer review from philips.com
Response from philips.com
Hi there, we’re sorry to hear about your experience, and thank you for bringing this to our attention. We'd like to look into your case immediately and ensure a prompt resolution for your issue. Please consider reaching out to us via one of our social media channels. We are available 24/7 on Facebook, Instagram @Philips or X (Twitter) @PhilipsCare. Your questions and concerns are important to us, and we're here to help. Hope to speak to you soon! Best regards, Philips Consumer Care
Jury is still out
This product was recommended by my dental hygienist, so I won't really know how effective it is until I return for my next visit in another four months. I find the app annoying and frustrating. I never get it right and have given up on using it. I also never complete brushing in the two minutes before it automatically shuts off, so I have to turn it on again in order to complete the task.
Customer review from philips.com
Works and keeps you in routine
The app is very helpful for learning how to get full coverage of your mouth when brushing your teeth. My mouth feels cleaner than any other toothbrush.after a while you Don’t even need the app for your daily cleanings.
Recommends this product
Customer review from philips.com
Waste of money
The toothbrush is controlled by the app which is disappointing. It determines when the brush head needs to be replaced Although the toothbrush is in perfect condition you are forced to change it. Poor quality charger
Customer review from philips.com
Response from philips.com
Hi there, We’re sorry to hear about the experience you've had with our product and thank you for bringing this to our attention. We'd like to look into your case immediately and ensure a prompt resolution for your issue. Please consider reaching out to us via one of our social media channels. We are available 24/7 on Facebook, Instagram and Twitter @Philips. Your questions and concerns are important to us, and we're here to help. Hope to speak to you soon! Best regards, Philips Consumer Care
The best of all Sonicare
I had the Sonicare 2200 and was satisfied. This one changed everything. It tells you where you miss and make you do touch-up. Even my dentist was impressed.
Customer review from philips.com
App needs improvement
Brush is excellent, connectivity with the app is abysmal
Customer review from philips.com
Response from philips.com
Hello and thank you for your rating and review regarding our HX9992 device. We would like to thank you also in advance for devoting the time and effort to prepare this feedback, as your personal experience with our products really matters. We would like to know more about your experience with our application as customer feedback helps us improve the connectivity, stability and overall experience. As a result, we recommend you contact us via our social media such as Facebook, Instagram, X or via our official website where you will find more contact options available. Kind Regards,
an excellent product with 1 caveat
An excellent product BUT the travel case could/should accommodate space for charging cable
Recommends this product
Customer review from philips.com