9900 Prestige Toothbrush
Product details
Web ID: 22042381Ratings & Reviews
109 customer images
Great toothbrush - until it breaks
I've had three of these handles now - I bought the first, it developed a fault and was replaced, the replacement developed the same fault and was also replaced. I'm torn because when it's working, I love it - it's quiet, and effective, and I like the app functionality - but three handles all developing the same issue (the shaft comes loose whereupon it's unusable to all intents and purposes - noisy and wobbly) seems to indicate a design flaw. I'm a careful, instruction-following person so I'm pretty sure it's not operator error!
Customer review from philips.com
Disappointed with the charging design
This should be mine 6 purchase and is really good but while charging better be careful warranty doesn't cover if while charging dropped only covered 50% voucher to do a repurchase
Customer review from philips.com
Response from philips.com
Hi there, we’re sorry to hear about your experience, and thank you for bringing this to our attention. We'd like to look into your case immediately and ensure a prompt resolution for your issue. Please consider reaching out to us via one of our social media channels. We are available 24/7 on Facebook, Instagram @Philips or X (Twitter) @PhilipsCare. Your questions and concerns are important to us, and we're here to help. Hope to speak to you soon! Best regards, Philips Consumer Care
9900 Series
user friendly, easy in the hand to use, software on phone to monitor in real time the brushing cycle, great result and from a world renown dental hygiene company
Customer review from philips.com
Not good value for money
Compared to my previous Diamond Clean Prestige, this is not as good. It feels less powerful and, whilst the redesign of the power button is good, now crud can't get underneath it, the touch sensitive power level switch is way too easy to touch while using the the brush. This means that you keep inadvertently changing there power setting unless you hold the brush by the sides, which is not very comfortable. For the money, I'm not impressed.
Customer review from philips.com
Response from philips.com
Hello and thank you for your rating and review regarding our HX9992 device. We would like to thank you also in advance for devoting the time and effort to prepare this feedback, as your personal experience with our products really matters. We would like to know more about your issue with your toothbrush. As a result, we recommend you contact us via our social media such as Facebook, Instagram, X or via our official website where you will find more contact options available. Kind Regards,
New Tech is not better or more efficient
This was my 3 or 4th Sonicare toothbrush, so I do love the brand and the functionality of the sonic brush design/process. However, the newer brushes rely too much on the App for a feeling of ease of use. With this brush, you need to use the App to adjust too many settings, whereas the previous models allow for quick and easy adjustment right on the brush handle. As the App tends to fall out of sync with this brush head and seems to require you to bring the iPhone or other device housing the App near to your brush handle for connection each time, it is a non-starter for me. I returned this model and purchased one of the older models to replace the one that had stopped working. Lession learned: new technology is not always better or more efficient.
Customer review from philips.com
Response from philips.com
Hello! We appreciate your loyalty and we’re sorry to hear about your experience. Thank you for bringing this to our attention. Please consider reaching out to us if you need assistance in any way or want help choosing a model tailored to your needs. We are available on social media, Facebook/Instagram (@Philips) or X (@PhilipsCare). If you don't use social media, you can also get in touch via our contact page ( https://www.usa.philips.com/c-w/support-home/support-contact-page ). Best regards, Philips Consumer Care
As a whole it’s a wonderful toothbrush.
I would have given a 5 Star, however, when brushing the app does not recognize me brushing on some quartering and request touch ups. Sometimes it will recognize all areas and say complete clean. I am not sure if it is a flaw in the AI Brush or the App. I ignore it when it does it because I am fully aware when brushing all my teeth. I had this toothbrush in Champagne color stolen by TSA in August and turned around and purchased the Black color one to replace it and remind me when I travel not to trust TSA. So in the length of time using this brush will include both brushes.
Recommends this product
Customer review from philips.com
Best toothbrush you can buy!
This is the best toothbrush I have used. It does everything it says on the box. My teeth are cleaner and gums feel better. A lot better than my Oral b IO toothbrush. Worth the extra expense!
Recommends this product
Customer review from philips.com
Disappointed
I purchased the Philips Sonicare 9900 Prestige because it was the top of the range, and I thought it would be the best electric toothbrush and give the best results. I am hugely disappointed with this product. Although it has five modes: deep clean, clean, white, gum health and sensitive; you can’t move between modes unless you open the App on your phone using WIFI or Bluetooth. I don’t expect to have to fiddle with my phone while I’m cleaning my teeth. But I do want to use ‘deep clean’ and move on the ‘white’ during cleaning without having to log on to my phone. How ridiculous, how disappointing. What a waste of money….
Customer review from philips.com
Response from philips.com
Hello and thank you for your rating and review regarding our HX9992 device. We would like to thank you also in advance for devoting the time and effort to prepare this feedback, as your personal experience with our products really matters.This happens so that you could finish the one cycle fully before moving on to a different mode. As a result, we recommend you contact us via our social media such as Facebook, Instagram, X or via our official website where you will find more contact options available. Kind Regards,