9900 Prestige Toothbrush
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Product details
Web ID: 22042381559 reviews
Useful While It Lasted...
This was my first "adult money purchase" a few years ago and I was thrilled about it. However, not longer after receiving it the gold band where the toothbrush head connects with the the base fell off. Three years later, since I had a hard time keeping the water from collecting there after brushing, the rubber gasket where the toothbrush head is attached started growing mold. I tried to stop this from happening with different tactics to dry and disinfect after use, but it did not work. The mold moved downward into the base of the toothbrush and I ended up cutting the rubber gasket in desperation. I realize some may lecture me about doing this because it rendered the toothbrush unusable a few weeks later but I chose malfunctioning toothbrushes over mold near my mouth. I am downgrading to a different sonicare and hoping that if it happens again I don't have to replace it soon.
Customer review from philips.com
Overpriced and not worth it
Overpriced for starters and you actually need to grab your phone and connect to the app for it to register usage 👎🏻
Customer review from philips.com
5 out of 5 stars selected. Product is Excellent.
5 out of 5 stars selected. Product is Excellent.aa
Customer review from philips.com
Philips Sonicare Buyer's Beware
It's time to say goodbye to Philips Sonicare. After owning three of their toothbrushes, I'm convinced the brand has major quality control issues. Each one lasted only a year and a half to two years before breaking down completely. My experience isn't unique, either. A quick search on Reddit shows countless others facing the same problem, with many users reporting a similar two-year lifespan for their devices. I'm finally switching to the Oral-B iO series and would advise anyone considering a new electric toothbrush to avoid Philips Sonicare.
Customer review from philips.com
Response from philips.com
Hello there. We're sorry to hear about your experience with our Philips Sonicare toothbrushes, and we appreciate you bringing this to our attention. It's important to us that our customers are satisfied with our products, and we're dedicated to resolving any issues you may have encountered. We'd like to look into your case and ensure a prompt resolution for your issue. Please consider reaching out to us for assistance. We're available on social media platforms like Facebook and Instagram (@Philips) or X (@PhilipsCare). If social media isn't your preference, you can also contact us through our support page: https://www.usa.philips.com/c-w/support-home/support-contact-page. Additionally, we'd like to remind you that Philips Sonicare products come with a global two-year warranty. This warranty reflects our commitment to quality and customer satisfaction, and we'd be happy to assist you through this process. Thank you for your patience and understanding. We look forward to helping you.
Yes. It has very great features
The product feel and look very good. The product work excellent and very satisfied.
Recommends this product
Customer review from philips.com
Touch buttons don't belong on a toothbrush
Whoever chose to put a touch sensitive control on an electric toothbrush should be fired and so should everyone who signed off on it
Customer review from philips.com
Response from philips.com
Hi there, we’re sorry to hear about your experience, and thank you for bringing this to our attention. We'd like to look into your case immediately and ensure a prompt resolution for your issue. Please consider reaching out to us via one of our social media channels. We are available 24/7 on Facebook, Instagram @Philips or X (Twitter) @PhilipsCare. Your questions and concerns are important to us, and we're here to help. Hope to speak to you soon! Best regards, Philips Consumer Care
White teeth
what’s an amazing product this is the best electric toothbrush that I have used up-to-date clean your teeth with ease and features that let you know when you’re brushing too hard or brushing too fast this product is a little bit pricey so if you’d like to treat yourself, why not Everybody deserves a treat now and then I recommend this product
Recommends this product
Customer review from philips.com
Amazing cleaning job - expensive but worthy
Just upgraded from a 6100 that I've had for many years that finally died. I managed to fix it myself (thanks YouTube) before the 9900 arrived but figured I'd give it a shot anyhow. The 9900 is a huge, huge upgrade. The app is nice and all (especially for changing modes on the brush), but really this toothbrush just does an incredible cleaning job. It's expensive, but so far a worthwhile investment. It does a much deeper clean than any other Sonicare I've had.
Recommends this product
Customer review from philips.com