9900 Prestige Toothbrush
Product details
Web ID: 22042381Ratings & Reviews
108 customer images
New Tech is not better or more efficient
This was my 3 or 4th Sonicare toothbrush, so I do love the brand and the functionality of the sonic brush design/process. However, the newer brushes rely too much on the App for a feeling of ease of use. With this brush, you need to use the App to adjust too many settings, whereas the previous models allow for quick and easy adjustment right on the brush handle. As the App tends to fall out of sync with this brush head and seems to require you to bring the iPhone or other device housing the App near to your brush handle for connection each time, it is a non-starter for me. I returned this model and purchased one of the older models to replace the one that had stopped working. Lession learned: new technology is not always better or more efficient.
Customer review from philips.com
Response from philips.com
Hello! We appreciate your loyalty and we’re sorry to hear about your experience. Thank you for bringing this to our attention. Please consider reaching out to us if you need assistance in any way or want help choosing a model tailored to your needs. We are available on social media, Facebook/Instagram (@Philips) or X (@PhilipsCare). If you don't use social media, you can also get in touch via our contact page ( https://www.usa.philips.com/c-w/support-home/support-contact-page ). Best regards, Philips Consumer Care
As a whole it’s a wonderful toothbrush.
I would have given a 5 Star, however, when brushing the app does not recognize me brushing on some quartering and request touch ups. Sometimes it will recognize all areas and say complete clean. I am not sure if it is a flaw in the AI Brush or the App. I ignore it when it does it because I am fully aware when brushing all my teeth. I had this toothbrush in Champagne color stolen by TSA in August and turned around and purchased the Black color one to replace it and remind me when I travel not to trust TSA. So in the length of time using this brush will include both brushes.
Recommends this product
Customer review from philips.com
Best toothbrush you can buy!
This is the best toothbrush I have used. It does everything it says on the box. My teeth are cleaner and gums feel better. A lot better than my Oral b IO toothbrush. Worth the extra expense!
Recommends this product
Customer review from philips.com
Disappointed
I purchased the Philips Sonicare 9900 Prestige because it was the top of the range, and I thought it would be the best electric toothbrush and give the best results. I am hugely disappointed with this product. Although it has five modes: deep clean, clean, white, gum health and sensitive; you can’t move between modes unless you open the App on your phone using WIFI or Bluetooth. I don’t expect to have to fiddle with my phone while I’m cleaning my teeth. But I do want to use ‘deep clean’ and move on the ‘white’ during cleaning without having to log on to my phone. How ridiculous, how disappointing. What a waste of money….
Customer review from philips.com
Response from philips.com
Hello and thank you for your rating and review regarding our HX9992 device. We would like to thank you also in advance for devoting the time and effort to prepare this feedback, as your personal experience with our products really matters.This happens so that you could finish the one cycle fully before moving on to a different mode. As a result, we recommend you contact us via our social media such as Facebook, Instagram, X or via our official website where you will find more contact options available. Kind Regards,
Deeply Flawed Product That Doesn't Last
I have been using Sonicare toothbrushes for roughly 15 years and the once high quality is at an all-time low. I have had this toothbrush replaced 5+ times because the metal shaft that holds the head in place inevitably shakes itself loose. Sometimes it lasts a year, sometimes it lasts a few weeks, but it will happen and it makes the toothbrush unusable. It's unacceptable for a top of the line model, let alone any model within the Sonicare product line, to not last more than a few weeks or months. I would not recommend purchasing this product.
Customer review from philips.com
Response from philips.com
Hello there. Thank you for sharing your experience, and we’re sorry to hear about the issues with your Sonicare toothbrush over the years. It’s disappointing to learn that the quality hasn't met your expectations, especially for a top-of-the-line model. Feel free to reach out to us on social media via Facebook/Instagram (@Philips) or X (@PhilipsCare), or through our support page: https://www.usa.philips.com/c-w/support-home/support-contact-page Our support team is ready to provide assistance and explore options that could help resolve the problem. Thank you for your longtime trust in Sonicare, and we hope to make things right for you. Philips Consumer Care.
Great Until It Stopped Working - Don't Buy
It stopped working just short of two years. When it worked, I really enjoyed it, and this wasn't my first Sonicare toothbrush. For the price point, I expected better quality. I would highly recommend purchasing a cheaper version or a different brand; it's not worth the money to replace it every couple of years. There are no replacement parts for the handle, so you will need to rebuy the entire item. Such a disappointment!
Customer review from philips.com
Response from philips.com
Hi there, we’re sorry to hear about your experience, and thank you for bringing this to our attention. We'd like to look into your case immediately and ensure a prompt resolution for your issue. Please consider reaching out to us via one of our social media channels. We are available 24/7 on Facebook, Instagram @Philips or X (Twitter) @PhilipsCare. Your questions and concerns are important to us, and we're here to help. Hope to speak to you soon! Best regards, Philips Consumer Care
This product was disappointing
It was not as powerful as I expected. A design flaw was that when using the toothbrush it was easy to press the 3 intensity dots, thus inadvertently reducing the strength of the clean. After a couple of weeks the recharging device stopped working and the toothbrush effectively died. I returned to the supplier and got a refund. I have always regarded this brand as the best cleaning experience ever, but this is the second brush which has been faulty, so I am reluctantly considering other options.
Customer review from philips.com
Response from philips.com
Hello and thank you for your rating and review regarding our HX9992 device. We would like to thank you also in advance for devoting the time and effort to prepare this feedback, as your personal experience with our products really matters. We would like to learn more about the experience you had in order to assist you. As a result, we recommend you contact us via our social media such as Facebook, Instagram, X or via our official website where you will find more contact options available. Kind Regards,
Useful While It Lasted...
This was my first "adult money purchase" a few years ago and I was thrilled about it. However, not longer after receiving it the gold band where the toothbrush head connects with the the base fell off. Three years later, since I had a hard time keeping the water from collecting there after brushing, the rubber gasket where the toothbrush head is attached started growing mold. I tried to stop this from happening with different tactics to dry and disinfect after use, but it did not work. The mold moved downward into the base of the toothbrush and I ended up cutting the rubber gasket in desperation. I realize some may lecture me about doing this because it rendered the toothbrush unusable a few weeks later but I chose malfunctioning toothbrushes over mold near my mouth. I am downgrading to a different sonicare and hoping that if it happens again I don't have to replace it soon.
Customer review from philips.com