77" BRAVIA TV OLED HDR 4K - XR77A80L
Product details
Web ID: 16912033Ratings & Reviews
144 customer images
Great picture, connections not so much
Fantastic picture, can't be faulted. However the inputs via my Sony AV unit are problematic, sometimes disconnect and are rather slow. My previous TV did not have this issue.
Customer review from sony.com
Response from sony.com
Hi, Thank you for your feedback. We're happy to hear that you're enjoying the picture quality of your XR-55A80L. Yet, we're sorry to learn that you're facing difficulties connecting it with your AV device. Make sure that you're connecting the TV's HDMI input terminal (eARC or ARC) to the AV receiver's HDMI output terminal (eARC or ARC) with an HDMI cable. You can learn more about the connection here: https://cutt.ly/cr7LmQ3n If the issue persists, follow the below steps: 1. Disconnect all the external devices from the TV. 2. Unplug the TV from the mains and leave it for 1 minute and then plug it back. 3. Update the software for the TV and AV device. You can follow the steps here to update the TV software: https://cutt.ly/wr7LEAFp 4. Try different HDMI premium high-speed cables. 5. Perform a factory data reset following the steps at this link: https://cutt.ly/Ur7LFopB And you can also use the following link to help you with the initial setup afterwards: https://cutt.ly/SrcuhqKd Moreover, if you need any further assistance, please do not hesitate to contact us using the details here: https://cutt.ly/heoRCkdW Nadine @Sony Support UK
Perfect picture quality
I’ve had this for 3 weeks and what amazing Tv this is. I have it linked up with the Sony BRAVIA Theatre System 6 and the Sony UBP-X800M2 and works together like a dream
Recommends this product
Customer review from sony.com
Incredible Performance
I’ve had this TV for about a year now and I love using it every day. It performs amazingly with my PS5. It enhances all media I stream from this devise.
Recommends this product
Customer review from sony.com
Response from sony.com
Hi Mprichard66, Thank you so much for the 5-star review! We're immensely pleased to hear that after a year, you are still loving and using your Sony - BRAVIA A80L every day! It's especially rewarding to know that the TV is performing amazingly and enhancing all the media you stream from your PS5. Enjoy the countless hours of immersive, high-quality gaming and entertainment! Thank you for choosing Sony. Regards, Dominick
Great picture, shockingly bad software
Bought this in August 2025, and it's the biggest disappointment ever. Whilst the picture quality is superb, the operating system (Google TV) is dire - plagued with crashes. Tried plugging a Roku stick in to bypass the appalling software, but the TV still randomly crashes at least once every viewing session, sometimes multiple times. Tried factory resets etc. but nothing helps. Compared to the cheap Roku TV I have in another room, this is just dire - doesn't matter how good the picture is if you can't watch anything without it crashing and re-starting at some point.
Customer review from sony.com
Response from sony.com
Hi, Thank you for your feedback. We're sorry to hear that the XR-55A80L didn't meet your expectations. This is not the experience we aim to provide, as we continuously strive to deliver the best quality possible. Make sure to try the steps below and test again: 1. Disconnect all externals (e.g., Sky box, Ariel cable, HDMI cables, USB, etc.). 2. Unplug the TV from the mains and leave it for 1 minute, and then plug it back in. 3. Make sure the software is updated using this link: https://cutt.ly/ir9XrqOc 4. Clear the cached data: Press HOME, then select [Settings] → [Storage and Reset] → [Internal storage] → [Cached data] → then select [Yes]. 5. Connect the TV to another internet source (e.g., mobile hotspot) and test again. Furthermore, you can set up your TV as basic TV instead of a Google TV by removing your Google account, following the steps here: https://cutt.ly/0r4vgySC Moreover, if any further assistance is needed, please contact us using this link: https://cutt.ly/heoRCkdW Menna @Sony Support UK
Rubbish
Bought on 2 Oct 25 and has gone in for repair on 12 Oct 25. This was a new replacement for the same model that stopped working after 22 months. Seems like software updates fry the main board.
Customer review from sony.com
Response from sony.com
Hi, Thank you for your feedback. We're sorry to hear about your experience with the XR-55A84L and that the TV's quality didn't meet your expectations. This is not the norm, as we always strive to deliver the best quality possible. Please feel free to contact us using the details in the following link if any further assistance is needed: https://cutt.ly/heoRCkdW Menna @Sony Support UK
Picture & sound vastly improved over my old Sony
For the price I managed to get this TV for (new in a sale), it is very good value for money.
Recommends this product
Customer review from sony.com
Great TV
I've had this TV for four weeks and am very pleased with it
Customer review from sony.com
Response from sony.com
Hi, Thank you for your feedback. We're happy to hear that you are enjoying your XR-65A84L and happy with the quality we always aim to deliver! We hope you continue to enjoy it for years to come! Furthermore, if you need any assistance, please do not hesitate to contact us using the details here: https://cutt.ly/heoRCkdW Menna @Sony Support UK
Great tv
Sony does make a great looking TV but just the update is the bad thing about Sony. 65 880 L model 2023 with a android 10 operating system which is ridiculous my 4K Google Chromecast has android 14 iOS on it so you need to pick up the software update for the TV because it’s horrible that you guys what you’re doing but great TV though.
Customer review from sony.com
Response from sony.com
Hi Ink73 Thanks for posting your review! We're thrilled to hear you're enjoying your 65" A80L TV outstanding picture quality. We also appreciate your candid feedback regarding software updates and the Android OS version. We understand your point about the operating system on your TV compared to other devices—our software updates are designed to keep your TV's performance and features up to date, ensuring a smooth, intuitive, and user-friendly experience once installed. We're always working to enhance this across all our products, and feedback like yours is incredibly valuable. We hope you continue to enjoy the stunning visuals on your A80L! If you have any further questions or need assistance, you can always reach out to our dedicated Sony support team at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv Thanks for choosing Sony! Sincerely, Jenn.