CRE-C20 Self-Fitting OTC Hearing Aids
Product details
Web ID: 19673691Great hearing aids but the app is a problem.
I've been using Sony CRE-C20 hearing aids for about 6 months. I bought them to replace my Signia Silk 1X aids when one of the Signia aids quit working. I like the in-canal form factor, but wish they had bluetooth streaming. I think the Sony CRE-C20 aids work better than the Signia Silk 1X. They are also rechargeable which also makes them more resistant to moisture, dust and earwax since they don't have a battery door. The hearing control app is a little tricky to set up, but it's easy to adjust or re-do if you want. A problem I am having now is the hearing control app does not work with the new ios26 on my iPhone. I can no longer control sound volume or tone, or check battery charge with the app because the hearing aids won't connect to the app. My hearing aids are stuck at the settings they had before I updated my iPhone. Sony should update the app real soon or all the Sony OTC hearing aids will be useless.
Recommends this product
Customer review from sony.com
Response from sony.com
Hi Owyhee1, Thanks for taking the time to review your Sony CRE-C20 OTC hearing aids! It's great to learn that you've been satisfied overall with your hearing aids! We are sorry to learn you've been having difficulty with your Sony | Hearing Control app. While we are not currently aware of any compatibility issues with iOS 26, unexpected app behavior can sometimes be solved by resetting the Sony | Hearing Control app. To reset your app, open the Sony | Hearing Control app and go to the menu (three bars). Select Settings > App settings > Reset the app and then select Ok. If this does not work, we recommend uninstalling and re-installing the Sony | Hearing Control app. If you are still having difficulty using the Sony | Hearing Control app, we encourage you to reach out to our expert Sony Hear Team: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=otcha Thanks for choosing Sony! Sincerely, Jenn.
I like them
I have been wearing miracle ear for about three years and the Sony C 20s in my opinion are a lot better. I hear better with them, and for me the fit is so comfortable I forget I have them in. After about a week of adjustment and trying different fine tunings, I Found what I like, I do not need to go to an audiologist to make the adjustments. The engineers who developed these hearing aids deserve a raise.
Recommends this product
Customer review from sony.com
Response from sony.com
Hi there, Thank you so much for taking the time to review your Sony CRE-C20 OTC hearign aids! We're thrilled to hear that tyour devices have been such a great fit for you, both in sound quality and comfort. It's great to know that you were able to fine-tune them to your liking without needing to visit an audiologist. Providing that level of control and convenience is something we’re proud of, and we’re glad it’s made a difference for you. Your kind words about the engineers mean a lot, and we’ll be sure to share your feedback with the team. Thank you again for your support and for being part of the Sony hearing community. Best regards, Estefany
Good build although difficult to setup properly
I bought this 2 months ago and was very happy until the application on my iPhone insisted that I reconfigure because it had lost contact. Since then every time that I reconfigure there’s something wrong; present it’s the right ear battery level that doesn’t work.
Recommends this product
Customer review from sony.com
Response from sony.com
Hi there, Thank you for taking the time to review your Sony CRE-C20 OTC hearing aids. We are so sorry to hear you've been having difficulty using the Sony | Hearing Control app. The issues described in your post are not expected app behaviors. To use the battery check function within the app, ensure that your phone's media volume is approximately 75% and your phone should be unmuted. To test that sound is coming from the phone’s loud and clear, consider playing a YouTube video or music clip. If you’re still not hearing the battery check, consider force closing the Sony Hearing Control app and all other applications running in the background of your phone, then try again. If you’re still having trouble with the battery check feature or have other app-related concerns, we recommend reaching out to our expert Sony Hear Team for assistance: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=otcha Thank you for considering Sony products and for bringing this to our attention. Sincerely, Estefany
Love these!
I really only need in one ear where I have 50% hearing loss. Set up was easy. I bought the vented sleeves and they work very well. I really am impressed!
Recommends this product
Customer review from sony.com
Response from sony.com
Hi Wb13, thank you for taking the time to review your Sony CRE-C20 OTC hearing aids! We are so pleased to learn you've been impressed with the hearing aids and they are working well for you. Check out some tips for getting the most out of your new hearing aids: https://youtu.be/sT4h0HKXQCE?si=_MjKWcNUIUweErQJ Thank you for choosing Sony! Best regards, Estefany
Great crisp and clear sound
I have had these for a couple of months and after finally figuring out the app and the equalizer I will say these are the most clear and crisp sounding hearing aids I have ever had. I've had a hard time hearing most of my life and I really am impressed with the overall sound quality. The only thing that I'm not pleased with is the comfortability. After wearing these for more than a few hours they really hurt my ears, and I have to go at least 1 day after of not wearing them to give my ears time to stop hurting. If there was a way to make these more comfortable these would be a perfect solution to my hearing problems
Recommends this product
Customer review from sony.com
Response from sony.com
Hello there! Thank you for taking the time to review your Sony CRE-C20 OTC hearing aids. It's fantastic to hear that you're experiencing such clear and crisp sound quality with your new hearing aids! We're thrilled that the app and equalizer have made such a positive difference in your ability to hear. Regarding the comfort of your hearing aids mentioned, our dedicated Sony Hear Team specializes in providing support and guidance for all aspects of your hearing devices. We recommend reaching out to discuss your concerns: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=otcha –Thank you for choosing Sony! Best regards, Jenn.
Be prepared to return them.
I just returned these CRE-C20 hearing aids for the SECOND time. My first set stopped working after two weeks. This time, after one week ponly the left hearing aid stopped working. Both sets showed as fully charged, the hearing aids just died. I very disappointed and expected more from Sony.
Customer review from sony.com
Response from sony.com
Hi JccFla! Thank you for taking the time to post about your Sony CRE-C20 OTC hearing aids. We are sorry to hear about your overall experience. The most common reasons for no sound from hearing aids are battery or wax-related concerns. We want to provide some resources to help troubleshoot low or no sound from Sony OTC hearing aids. To troubleshoot low or no volume: https://www.sony.com/electronics/support/articles/00296420 To troubleshoot charging issues: https://www.sony.com/electronics/support/other-products-otc-hearing-aids/cre-e10/articles/00345152 If you need additional assistance with you hearing aid concerns, we encourage you to reach out to our expert Sony Hear Team: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=otcha We sincerely appreciate you taking the time to share your thoughts with us. Best regards, Jenn.
I can hear clearly now... 🎶!!
I've had my new hearing for not quite 1 week and I love them! I'm so thankful for them and how they are helping me hear, distinguish voices, even in a noisy, busy office area where we frequently have multiple people speaking at the same time. Plus watching TV or using social media with sound is so much easier to hear clearly. I'm thrilled!! Thank you Sony!
Customer review from sony.com
Response from sony.com
Hello Carayjoh! Thank you for this fantastic score! We're thrilled to hear that the CREC20 hearing aids are really making a difference in your day-to-day life. You're now enjoying the latest in sound technology, which delivers enhanced access to sounds, automatic noise reduction to prioritize speech clarity, and an advanced fitting process tailored to your listening needs. It's good to know that you're now watching TV and checking social platforms, as you deserve! Thank you for choosing Sony! Best regards, Jenn.
Great
Have been wearing for only 2 days but, so far, have noticed a huge improvement over Eargo 7. They are more comfortable & better hearing.
Recommends this product
Customer review from sony.com
Response from sony.com
Hi ccm16! It is fantastic to hear that you're experiencing such a positive difference with your new Sony CRE-C20 OTC hearing aids! Comfort and improved hearing are so important and we're thrilled to hear the CRE-C20 is delivering both! We appreciate you taking the time to share your experience! Thank you for choosing Sony. -Jenn