HT-A5000 5.1.2ch Dolby Atmos Soundbar
Product details
Web ID: 16882508Ratings & Reviews
63 customer images
Great soundbar
I really love the HT A5000 sound bar's sound quality even without external Subwoofer.
Recommends this product
Customer review from sony.com
Not worth it.
I bought this speaker back in March of 23. Worked great until about a month ago. It started getting stuck on "hello" if I did enough (several times over snd over) hard resets by holding down the power and volume down buttons I can sometimes get it to work. Don't waste your money.
Customer review from sony.com
Response from sony.com
Hi Mattg3130, Thank you for reaching out and sharing your experience with the HT-A5000 soundbar. We're sorry to hear that you're encountering issues with it. We understand how frustrating this can be and we appreciate your patience as you try to resolve the situation. To help you further, we recommend that you can try these other troubleshooting steps: - Unplug the soundbar from the power socket and let it sit unplugged for at least 2-3 hours. - Ensure that all cables (power and HDMI) are connected securely. - Disconnect any other HDMI devices connected to your TV and soundbar. Your unit comes with a 1-year warranty. If the problem persists after trying these steps, we recommend that you reach out directly to our technical support team. Their contact information can be found here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=ht Best regards, - Stephanie
Really impressed!
My wife didnt like the large Klipsch speakers I had in the living room so I had to compromise. We had a 55” TV (not Sony) and a decent 5.1 sound bar setup. But when I bought the 77” Bravia TV, I knew we needed to step it up. Even though the sound the TV alone puts out is good, the sound bar sounds incredible. Looking forward to getting the rear channel speakers as well. It’s like they have been saying for years, Sony- no baloney.
Recommends this product
Customer review from sony.com
Response from sony.com
Hi SoCal duuude, Awesome! Thanks for sharing your amazing experience with the HT-A5000! We're thrilled you and your wife love the sound quality, especially with the 77” BRAVIA TV. We can't wait for you to add the rear channel speakers for an even better experience. We appreciate your loyalty to Sony! Enjoy! Best, Romeo
Enjoy my new Ony Sound Bar
I can hardly wait until I save up enough money to buy the rear speakers and make it a total package of surround sound. I do enjoy them now. The music sounds better and all the sounds sound excellent. I had just purchased a Sony television and wanted everything to be the same Sony TV, Sony headset, and Sony sound bar.
Recommends this product
Customer review from sony.com
Response from sony.com
Hi Mac A, It’s great to hear that you’re enjoying your HT-A5000 soundbar and looking forward to expanding your setup! The combination of Sony TV, soundbar, and headset truly creates an immersive experience. We appreciate you for sharing your experience and hope you continue to enjoy every moment of your Sony home theater setup! Thank you for choosinbg Sony! -Maria
Cannot fault
Originally viewed a lot of sound bars but for some reason this stood out and as i have a sony oled tv i thought stick with sony , i just cannot fault it makes viewing pleasure more enhanced especially now i have paired with the SA-RS3S rear speakers, that being said still more than capable of enhancing the sound quality of theTV which was the only thing lacking in my opinion with my TV
Recommends this product
Customer review from sony.com
Stopped working within the first year
I bought this product last year. Its sound quality was good. All that doesn't matter though since it stopped working within 1 year. I wasn't even able to find whom to contact after jumping through some hoops. Just feeling pretty unhappy about my purchase.
Customer review from sony.com
Response from sony.com
Hi eressa, We're glad that you like the sound quality of the soundbar. It's unfortunate that the unit is already not working. Sony's commitment to customer satisfaction is our top priority. We would like to know more about what happened so we can turn your experience around and help you out. Please email the below information to socialsupport@am.sony.com. Name: Username: Model Number: Issue: Telephone Number: Sincerely, -Ralph
Great sound, when it works.
No denying when it's working it sounds great, however it frequently stops working and requires factory reset to make it work again. All software is up to date, but it often freezes and displays "hello" at which point it completely stops working and requires a hard reset.
Customer review from sony.com
Response from sony.com
Hi, Thank you for your feedback. We're sorry to hear that you're facing a freezing issue on your HT-A5000. Could you try the below steps and try again: 1) Make sure the software is updated:https://cutt.ly/reJchNoM 2) Check the connection: https://cutt.ly/GeJckXDE or https://cutt.ly/eeJck8aS 3) Reset the Speaker System: https://cutt.ly/BeJcjkme 4) Try it with different TV if possible. If the above didn't help, we'll be happy to check this further for you, so please contact us using this link: https://cutt.ly/heoRCkdW Nihad @Sony Support UK
Disappointing sound
I have this connected to a sony xr65 TV and have had a frustrating experience with it. I have had the sound dropping out entirely for a few seconds at a time on several occasions also recently the display has shown "muting" for no reason. The only other thing connected to my TV is a Virgin box and on watching certain movies the sound to me seems back to front. What I mean by that is that the music and sound effects are too much to the fore with dialogue sounding muted. I am thinking about taking it back to the seller.
Customer review from sony.com
Response from sony.com
Hey, Thank you for your feedback. We're sorry to hear about the sound dropping issue that you're facing with your HT-A5000. Try to follow the instructions below: - Disconnect any external devices connected to the back of the TV and unplug the power cord from the mains and plug it in after 2 minutes. - Make sure that the current software version installed is the one in the link below: https://cutt.ly/GeSkdHVu - Use a new HDMI cable. You can also try switching the two ends of the cable. (If connected by HDMI) -For the Sound skips: https://cutt.ly/1eSkmtYj - Try connecting the soundbar via Bluetooth: https://cutt.ly/LeSkbPwC - Perform factory reset to the TV and soundbar following the below: TV: https://cutt.ly/BeSd5Q1l Soundbar: https://cutt.ly/oeSknR2f If you still require any assistance, you can contact us using this link with more details and the full model number of the TV: https://cutt.ly/heoRCkdW Maryam @Sony Support UK