Link Buds Truly Wireless Ear buds
Product details
Web ID: 16882449Good support, terrible product
I do not plan on buying Sony products again based on my experience with these headphones. I went through three pairs with constant issues. They were always good with replacements, but the product is severely flawed regardless of getting a new one. Problems connecting, one going quiet whole the other goes crackly. If you drop them the case just opens and the earbuds go flying. The only positive thing I can say and the reason I bought them was for the comfort/fit of the style. I liked how they fit, but when I got a different brand I threw these away instantly...i was listening to one earbud at the end.
Customer review from sony.com
Response from sony.com
Hi Erickk, That's incredibly disappointing to hear about your experience with the WF-L900 LinkBuds, and we sincerely apologize for the persistent issues you faced across three different pairs. We understand your frustration when connection problems, audio inconsistencies, and the case's design flaws overshadowed the unique comfort and fit you initially valued. This is certainly not the quality or reliability we aim for, and we regret that your journey with these headphones led you to switch brands. Your detailed feedback is very important to us, as it highlights areas where we need to improve to meet the high standards our customers expect from Sony. Thanks for considering Sony products. -Eliab
Great product
I have trouble with noise cancelling ear buds, found these and they work so seamlessly. These buds give all the comfort and functionality as noise cancelling buds without feeling like you're underwater and have to remove one just to hear yourself talk.
Recommends this product
Customer review from sony.com
Response from sony.com
Hi there, thank you for your 5-star rating! The Sony LinkBuds are widely regarded as an excellent choice for those who love an impressive sound experience, with clear audio and balanced bass. Their open-ring design allows the ambient sound to pass through, making them ideal for all-day wear and listening to the environment simultaneously! We hope you continue enjoying these earbuds, and thanks for choosing Sony. Regards, -Dominick
Great ear bud but battery life is dreadful
Great ear bud. Fits snuggly and sound is acceptable for intended use. I use them whilst cycling so I can stay aware of my surroundings. Unfortunately battery life is dreadful. Barely 3 1/2 hours from fully charged to dead. Will continue to use these on my short rides but stick with my soundcore aerofit, which have astonishing battery life, for my day rides
Customer review from sony.com
Response from sony.com
Hi, Thank you for your feedback. We are glad that you are happy with the sound quality and the fit of your WF-L900. Yet, we are sorry to hear that you are not satisfied with the battery life. Regarding your usage, you can learn more on the available operating times: https://cutt.ly/ReBZSrXU If the available operating time is short or the battery power does not last long, you can check these troubleshooting steps: https://cutt.ly/ieBZPnpf If the issue persists, you can try these resetting steps: - Resetting the headset: https://cutt.ly/deBZSVtV - Initializing the headset to restore factory settings: https://cutt.ly/oeBZDrVV If you need further assistance, you can contact us using this link: https://cutt.ly/leABWCVc Ahmed @Sony Support UK
Doesn't work without the right piece
Only two months I lost the right side piece, have been looking for it. Want to use the left ear piece, but can't because it won't work without the right side.
Customer review from sony.com
Response from sony.com
Hi AK272, We regret to hear that you lost one earbud. You can use one earbud at a time. However, when the Service Link is turned on with the “Sony Sound Connect” app, you cannot use only the left unit of the headset. Depending on the headset unit you are wearing, some functions may not be available in the factory settings. Make sure to check the settings of the Sony app. For more information, please refer to these links: https://helpguide.sony.net/mdr/linkbuds/v1/en/contents/TP1000447720.html https://helpguide.sony.net/mdr/linkbuds/v1/en/contents/TP1000447718.html The earbuds are pre-set with information that allows them to communicate with and from each other. These settings can only be configured at the Authorized Service Center (United Radio Service Inc.) with all three components present. For this reason, you can't simply replace one missing part. If one of the earbuds is lost or damaged, send the remaining items (earbuds and charging case) to an Authorized Service Center (United Radio Service Inc.) so that a replacement for the missing part can be reset with the remaining components. You may find this link helpful: https://us.esupport.sony.com/support/s/service?language=en_US Hope this helps. In case you need additional assistance, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number: Or contact our product support team via phone call or chat through this link: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones -Ralph
The future, the revolution!
I read thousands of reviews before buying this product and every single review gave me concerns about it but, ultimately, it was the best thing I have done!
Recommends this product
Customer review from sony.com
If the Battery Life was even decent
I like everything about these headphones except for the awful battery life. These barely last 2 hours on a full charge. Not even close to the stated time of 5+ hours.
Customer review from sony.com
Response from sony.com
Hi RNR79, Thank you for your time writing this review. While we are glad you like your Sony LinkBuds, we're sorry to hear if the battery life won't last long. Usage hours may differ depending on the settings for the headset functions and usage conditions.For Available operating time, please refer to this link: https://helpguide.sony.net/mdr/linkbuds/v1/en/contents/TP1000447703.html?search=operating You may also refer to this with troubleshooting steps to attempt to solve the Battery/Charging issues: https://helpguide.sony.net/mdr/linkbuds/v1/en/contents/TP1000449912.html May we contact you to help? If so, please email the below information to socialsupport@am.sony.com: Name: Sony.com Username: Telephone Number: Model Number: Issue: We are sorry for the inconvenience and hope to speak to you to resolve this matter. - Kris
Great open ear design to fit any ear size
I bought these primarily for running, so the open ear design allows a little ambient noise in which is helpful to hear road traffic, or race marshal instructions, whilst still maintaining excellent sound quality. I have small ears so always struggle with in-ear buds just being too big but these are very small and come with a really big selection of rubber fitment bands to secure into any ear size. I've been using these for over 2 years and never had any connection problems across three different phones. They always connect and always play in sync, without any breakup or distortion.
Recommends this product
Customer review from sony.com
I really wanted to like these
I really liked the design and case on these open earbuds but I don't know if it's my ear shape or something else but I constantly have to readjust these in my ear for them to stay put no matter what size of the rubber loop I place on the buds. However, easily the worst part(and the reason I decided to return) is the touch controls. I've never had a pair of earbuds with more inconsistent touch controls. I spent multiple weeks hoping I would master the finger positioning and every time I thought I was getting the hang of it I would lose all control and be relegated to relentlessly fingering the earbud to no avail. Sometimes my earlobes would even activate them out of the blue. This really sucks as these earbuds are competitively priced with good sound quality and are so comfortable you can forget their in your ear but I just got worn down over time.
Customer review from sony.com
Response from sony.com
Hi Onculus, We regret to hear that you were not completely satisfied with Sony LinkBuds. Your feedback is extremely important to us and is very much appreciated. For optimum fit and comfort, it is recommended to wear both earbuds properly. Keeping the software version of the LinkBuds up-to-date is recommended for optimum performance. The wide area tap is a function that detects vibration around the ears with the acceleration sensors that are built into the headset and determines the tap operations. Therefore, it may be erroneously detected as tapped by actions such as putting on or taking off surgical masks or glasses, and chewing. If the headset often does not operate correctly, this may be improved by using the “Sony | Headphones Connect” app to turn wide area tap off and switch to headset tap instead. Hint: -In addition to tapping around your ear, tap operations are detected when you tap the headset unit. -If the tap operations cannot be easily detected, tap a little harder while adjusting the tap position. -When tapping the headset or the area near your ear 2 or 3 times, tap it quickly with an interval of about 0.2 seconds between taps. -You can change the function assignments to the left and right headset units using the “Sony | Headphones Connect” app. Thanks again for sharing your review and we hope you will consider Sony for your future purchases. -Ralph