STR-DH790 7.2-Channel Home Theater AV Receiver
Product details
Web ID: 15722827Poor Customer support..
My unit started going on protect mode every 2-3 minutes, with or without speakers, call support for a repair and sent my unit i used all kinds of bumpers and protectors to make sure my unit wasn't damaged on the way, when I gon it back it had dents and scratches I bought it on mach 2025 sent it july got it in 8/8 3 months
Customer review from sony.com
Response from sony.com
Hi HectorF, Thank you for considering Sony products. We're sorry to hear about the issues you're experiencing with your STR-DH790 receiver and the condition it was in when it was returned to you. This is certainly not the experience we want for our customers. To assist us in gathering more information regarding this matter and investigate further, please reach out to us via email at socialsupport@am.sony.com. We kindly ask that you include the following details in your message: - Name: - Sony Username: - Model Number: - Description of the Issue: - Telephone Number: Thank you for your patience, and we look forward to assisting you further. Best regards, -Fred
My first ever AV receiver with HDMI
In 2006, I bought my first ever AV receiver, a Sony STR-DG500, which suited me very well. While it could accept a variety of analog and digital audio inputs, the only video inputs that it could accept were components and composite. This arrangement worked fine because my cable TV set top PVR could supply digital audio over optical fibre, which the old receiver could accept. Fast forward to 2019, when my ISP introduced a new generation TV streaming device intended to replace their old generation set top PVRs. Unfortunately this streaming device had no digital audio output other than HDMI, which my old receiver couldn't accept. Knowing that sooner or later my ISP would stop supporting their old school set top boxes, I realized that I needed to replace my 19 year old AV receiver with a modern one supporting HDMI. To reward me for my 27 years as their client, my mobile phone company sent me a very generous gift card, which could only be redeemed at their partner's on-line store. The only product that I was attracted to in that store was a Sony STR-DH790 AV receiver, which would make me ready for the day when my ISP would force me to migrate to their new streaming device. Installing the new AV receiver took some time. I had to discover how to set my speaker pattern to 6.0 instead of the default 7.2. I had to discover how to get my cable TV set top PVR remote to control the receiver’s volume control. I was fortunate that I could connect all of my old devices to the new receiver, including my PVR, my bluray player, my turntable's stand-alone pre-amp, and my SACD player (only its front R and L analog audio channels). I appreciate that the Sony receiver works well with my Sony LCD TV. If I press the power button on my PVR's remote, then my PVR powers on. This in turn causes the receiver to power on, which causes the TV to power on. I have slave loudspeakers (stereo only) located upstairs in my living room which are wired to the receiver in parallel with the basement home theatre speakers. The receiver's remote allows me to quickly toggle back and forth between 2 channel mode (for my upstairs stereo speakers) and multi channel mode for the 6 loudspeakers in my basement home theatre. Something new with this receiver, that I never had before, is Bluetooth. Now I can stream all the songs on my mobile phone to my new receiver, even when I am upstairs working near my living room stereo speakers. I still have 2 unused receiver HDMI inputs available for future devices that I can eventually add. I can't wait to upgrade my TV (purchased in 2013) to 4K. Since Sony TVs last so long, it may take a while before I will be motivated enough to replace it.
Recommends this product
Customer review from sony.com
Response from sony.com
Hello there, Thank you so much for sharing your detailed journey, from your trusty STR-DG500 to your new STR-DH790! It's truly rewarding to hear how the STR-DH790 has perfectly met your needs for modern connectivity, especially with the transition to new streaming devices and HDMI audio. We're thrilled that you've been able to seamlessly integrate all your existing components, from your PVR and Blu-ray player to your turntable and SACD player, into your new setup. It's great to hear that features like the automatic power-on sequence with your Sony TV and the easy toggling between 2-channel and multi-channel modes for your different speaker zones are enhancing your listening experience. And yes, Bluetooth connectivity is a game-changer! We're glad you're enjoying streaming music from your mobile phone. It sounds like you've really maximized the potential of the STR-DH790, and it's ready for any future 4K TV upgrades you have in mind. Thanks for your long-standing loyalty to Sony! Sincerely, Jenn | Sony Social Support.
I highly recommend the Sony STR-DH790 tuner
I bought this tuner a few months ago to replace a worn-out Yamaha receiver. I use it with an Apple TV media box and Blu-ray player to play music, video, and games using a speaker system i've accumulated over the years. It was easy to set up, has excellent features, and a crystal clear sound. Highly recommended!
Customer review from sony.com
Response from sony.com
Hello there, Thank you for choosing Sony! We truly appreciate you sharing your experience with the STR-DH790! We’re excited to hear that setting up your new receiver was easy and that you’re enjoying its features and crystal-clear sound. Knowing it integrates well with your Apple TV, Blu-ray player, and speaker system is exactly what we aim for. Your recommendation means a lot to us. Enjoy your music, movies, and games! Best regards, -Fred
great features
I brought this because I have had other Song products
Recommends this product
Customer review from sony.com
Response from sony.com
Hi Dallas51, That's great! We're delighted to hear that you're enjoying the overall features of your new Sony STRDH790 receiver. Thank you for trusting Sony! -Sam
loved this unit...till now
loved this unit...easy to setup and sound was great...then after 4 months all of a sudden now it shuts itself seeing the words protect ...wait a bit and turn it on and after awhile it shuts off again....I looked up what causes this and check everything...nothing...it still shuts off now every once in awhile, this is getting very frustrating ....looking at reviews i see this is a problem....I wish I wouldve checked more reviews, but being sony and knowing thier reputation of great products I wasnt worried...well guess every once in awhile even a company like sony can make a lemon....no idea what to do...
Customer review from sony.com
Response from sony.com
Hi wolf3510, we're glad you love our product. We're sorry to hear that you have an issue with your Sony unit. Please make sure that the firmware of your STRDH790 is up to date. Please check this link for more details: https://www.sony.com/electronics/support/audio-components-receivers-amplifiers/str-dh790/downloads/00015537 Please check all speaker and HDMI connections to ensure they are secure and not causing any short circuits. Please make sure the receiver is well-ventilated and not overheating. Overheating can cause the receiver to shut off to protect itself. If the issue persists, you may want to reset the receiver to factory default settings. This can often resolve persistent issues. Please follow this link for more details: https://helpguide.sony.net/ha/strdh79/v1/en/contents/TP0001553270.html?search=factory If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number: ~Earl
Easy to use.
Easy to use, simple setup and it sounds great. There's not much more you can ask for.
Recommends this product
Customer review from sony.com
Response from sony.com
Hi Marion o, Fantastic! We're thrilled to hear you're pleased with the ease of use & setup, exceptional sound, and superb performance of your STR-DH790 7.2ch Home Theater AV Receiver. Thank you so much for sharing your awesome experience and for choosing Sony! - Romeo
Sony is the best. 👍
I bought this one year ago and am so happy with my purchase.
Recommends this product
Customer review from sony.com
This is much more complicated than it seems
I bought this a month ago and still cannot get it the the speakers to play and correctly and has a terrible delay between the stopped and forward features of the TV. I hired the "Geek Squad" to come set it up and they are not inexpensive.
Customer review from sony.com