WF-1000XM5 Truly Wireless Noise Canceling Earbuds
Product details
Web ID: 16882491Ratings & Reviews
362 customer images
Good Earphones with Some Limitations
Bought for my Wife and she is happy with them. Performance is good, but not exceptional for the price. Noise cancelling is not as good as Bose but still helpful, Good balance of sound, but not as immersive as the reviews suggest.
Recommends this product
Customer review from sony.com
Response from sony.com
Hi, Thank you for your feedback. We’re glad to hear that you love the WF-1000XM5. Yet, we're sorry to learn that Noise Cancelling feature didn't meet your expectations; this is not the norm, as we strive to deliver the best quality possible. If the Noise Cancelling effect isn't sufficient, please follow the instructions outlined at this link and try again: https://cutt.ly/4r37OajF In case the issue persists, follow the below: 1. Ensure that the headset is updated: cutt.ly/0rLdvikA 2. Reset the earbuds by following the steps here: cutt.ly/rrLdxy3k 3. Initialize the earbuds: cutt.ly/TrJZnMzr If you need any further assistance, do not hesitate to contact us using the details provided in the following link: //cutt.ly/heoRCkdW Nadine @Sony Support UK
Poor quality
Bought 1 month back but left earpiece music will cut off intermittently ????? Whether is im on both earpiece or engaged just the left, the left will sometimes have no sound for like a sec then back then a sec of no sound then come back.
Customer review from sony.com
Response from sony.com
Dear Customer, Thank you for your feedback. We’re sorry to hear that you’re experiencing intermittent audio issues with the left earpiece of your WF-1000XM5 earbuds. We understand how frustrating this can be, and we’re here to help. To begin troubleshooting, we recommend referring to the following support article which may help resolve the issue: 👉 https://www.sony.com.sg/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm5/articles/00204574?cpint=spt-mdr_triage_00204483_audio-issue If the issue persists after following the steps, please contact us directly via the link below: 👉 https://web.sony-asia.com/sg/contact-us/ Our support team will be happy to guide you through the next steps. Regards, Sony Customer Service Team
Fantastic bombastic
The first I wish to thank you Sony for fantastic earbuds. Absolutely stunning item. Quality of music it's extremely brilliantly amazing -top level. It works perfectly with my phone Sony Xperia 1 vii. Application sound connect helps completely to get everything what I need. I would like to mention about noise cancelling option - definitely you are winning! Highly recommended!
Customer review from sony.com
Really Good product
Happy with my purchase. Sounds really nice. Good build quality
Recommends this product
Customer review from sony.com
Great purchase!
Love this product! I love its features especially the sound system. Like the fact that I could manually adjust it. The limited edition colour is nice!
Recommends this product
Customer review from sony.com
Not a perfect noise cancelling product
I bought it for a friend who works in a very noisy industrial invironment. when I called him during work hours, the noise cancelling feature did not work well. I had much better experience with new samsung ear buds.
Customer review from sony.com
Response from sony.com
Hi Sahar1234, We are pleased to hear that you chose the WF-1000XM5 earbuds for your friend! We appreciate you sharing the feedback regarding the noise canceling performance in a very noisy industrial environment. To help your friend maximize the noise canceling feature, we strongly recommend two steps: 1. Check for Software Updates: Please ensure the earbuds have the latest software installed by checking the Sony | Headphones Connect app. Updates often contain performance improvements, including those for Noise Canceling. 2. Optimize Noise Canceling: The fit and settings can significantly impact performance. We suggest your friend follow this complete guide on how to get the best noise canceling results: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000780044.html?search=noise%20 We hope these steps help your friend achieve the quiet experience they need in their demanding workplace. Thank you for your review and for choosing Sony! Best regards, Dominick
Over rated
I bought these and honestly my jabra elite 8 active are much better, have better ANC and alot more superior bass and soft bass, these I think are good for watching movies t.v not for gym
Customer review from sony.com
Response from sony.com
Hi, Thank you for your feedback. We're sorry to learn that the quality of your WF-1000XM5 didn't meet your expectations; this is not the norm, as we strive to deliver the best quality possible. If the Noise Cancelling effect isn't sufficient, please follow the instructions outlined at this link: https://cutt.ly/4r37OajF In case the issue persists, follow the below: 1. Ensure that the headset is updated: cutt.ly/0rLdvikA 2. Reset the earbuds by following the steps here: cutt.ly/rrLdxy3k 3. Initialize the earbuds: cutt.ly/TrJZnMzr Also, if you feel the bass is insufficient, exchange the earbud tips with new ones: https://cutt.ly/lr37SdlM Additionally, you can adjust the equalizer for more bass using the Sound Connect app: https://cutt.ly/Ur37S9BS If you need any further assistance, do not hesitate to contact us using the details provided in the following link: //cutt.ly/heoRCkdW Nadine @Sony Support UK
Great noise isolation
The noise isolation is sooo good. The foam tips are really useful. Wish the anc was better though. Especially for this price range
Recommends this product
Customer review from sony.com