WH-1000XM4 Wireless Noise Cancelling Over-Ear Headphones
Product details
Web ID: 16316155Ratings & Reviews
458 customer images
Great sound
First pair of over the ear headphones. Much better sound quality than earbuds. Comfortable to wear.
Customer review from sony.com
The Best experience
The best experience. The audio quality is the best one. Better than apple headphones or airpods
Recommends this product
Customer review from sony.com
Response from sony.com
Thank you for your incredible review, Potecool! We are absolutely thrilled to hear that your WH-1000XM4 headphones are giving you the best experience and the best audio quality! It’s a fantastic compliment that you feel our sound quality surpasses the competition. We engineered these headphones to deliver premium, rich, and detailed audio, and your feedback is a wonderful validation of that effort. Thank you again for choosing Sony for your superior listening experience! Best regards, Gus, Sony North America Customer Support
Terrible connection with Windows.
Terrible connection with Windows. It started after the April update and got even worse after the October one. The headset connects, but there’s no sound at all. Until the last update, I could fix it by deleting the entries in Device Manager, but that doesn’t work anymore. That’s what I call planned obsolescence.
Customer review from sony.com
Response from sony.com
Hi, Thank you for your feedback. We’re sorry to hear that you're facing difficulties with your WH-1000XM4. This is not the experience we aim to provide, as we continuously strive to deliver the best possible quality. Please follow the instructions outlined here and test again: https://cutt.ly/9r7itxiZ In case the issue remains, please follow the below steps: 1- Try the headset with another device. 2- If the issue occurs when connecting wirelessly, try using the supplied cable and vice versa: https://cutt.ly/Rr7iiahs 3- For wireless connection: https://cutt.ly/2r7ijQ95 4- Ensure that the headset is updated: https://cutt.ly/xrkwmx93 5- Reset your headset by following the steps here: https://cutt.ly/2rkwYw2G 6- Initialize your headset by following the steps here: https://cutt.ly/hrkwFvSi If you need any assistance, do not hesitate to contact us using the details provided in the following link: link: //cutt.ly/heoRCkdW Nadine @Sony Support UK
Sound and build quality
Fantastic sound and build quality. Really enjoying using these headphones
Recommends this product
Customer review from sony.com
Sounds good.
Got this few weeks ago and it sounds amazingnly different with everyday use.
Recommends this product
Customer review from sony.com
Response from sony.com
Hi, Thank you for your feedback. We're happy to hear that you are enjoying your WH-1000XM4, and happy with the sound quality we always aim to deliver! We hope you continue to enjoy it for years to come! Furthermore, if any assistance is needed, feel free to contact us using the details here: https://cutt.ly/heoRCkdW Menna @Sony Support UK
Good stuff
Excellent sound quality, options and noise cancelling. A very good product but does feel a bit flimsy and is already a bit loose after limited usage.
Recommends this product
Customer review from sony.com
Response from sony.com
Hi, Thank you for your feedback. We're happy to hear that you're enjoying your WH-1000XM4, and happy with the sound quality we always aim to deliver! Yet, we are sorry to hear that your headset got loose. Please reach out to us directly using the following link so that we can provide you with the needed information to repair your headset: https://cutt.ly/heoRCkdW Menna @Sony Support UK
Love the warm and bassy sound
Love the warm and bassy sound. Comfort fit when wearing for long time.
Recommends this product
Customer review from sony.com
Great Headphones
I do love this headphones, comfortable and good sound quality. Apparently when I make a call though the person I am talking too said it is not of great quality but I can hear good so I think it is worth a mention.
Recommends this product
Customer review from sony.com