WH-1000XM5 Wireless Noise Canceling Headphones (Midnight Blue)
Product details
Web ID: 185603391,892 reviews
Best Birthday Gift
Got the Sony WH-1000XM5 as a birthday gift for my friend, and she’s beyond happy with it! 🎁 The noise cancellation is on another level — much better than Apple’s headphones. Sound quality is richer, bass is deeper, and it’s way more comfortable for long listening. Definitely feels more premium and worth the price. (Reminder: Please remember to email me the TNG reload reward as early as possible, thanks!)
Recommends this product
Customer review from sony.com
Good For Every Day Use
When I listen the music from Apple and Spotify the WH-1000XM5 have warm sound. Good for the Lon time use. But, the easy to affect the strains form the oil from ears or hair.
Recommends this product
Customer review from sony.com
Lightweight and comfortable
These headphones are easy to use, lightweight, and comfortable. Sound quality is crisp but does not quite meet the depth and richness of my old Ziks from Parrot. The Ziks were twice as expensive, though! I’ll enjoy these Sony headphones well.
Recommends this product
Customer review from sony.com
Response from sony.com
Hi Makrishna, Thank you for choosing Sony! We’re so glad to hear you're enjoying your new WH-1000XM5 headphones! It's fantastic to know you find them easy to use, lightweight, and comfortable. Thank you for your feedback regarding the sound quality. We understand that while the sound is crisp, it doesn't quite match the depth and richness of your previous, more expensive pair. We truly appreciate you sharing this, as feedback like yours is incredibly valuable and helps us improve our products. We hope you'll continue to enjoy them and discover all they have to offer. Thank you for the thoughtful review! Best regards, -Fred
Great music pleasure
I bought 2 weeks ago and has been using it when outdoor.
Customer review from sony.com
Have 360 sound, noise cancelling
Sound is awesome and also the noise cancelling is good
Recommends this product
Customer review from sony.com
the noise cancellation feature is top tier!
it boosts my productivity as an architect that loves listening to music while working.
Customer review from sony.com
Disheartening that the Headphone Failed
In February 2024, I purchased the WH-1000XM5 Wireless Noise Canceling Headphone. After a year of usage, I encountered an issue with the left-sided headphone, which no longer produced sound. Unfortunately, I did not have an extended warranty and opted to send the headphone to Sony’s repair company, Encompass. The diagnosis revealed that both speakers had sustained damage (Both Speakers are Blown). The total cost for the diagnosis, repair parts, and labor amounted to $333.34. The original purchase price of the headphone was $349.79. It is disheartening that the headphone failed and the speakers were damaged after only a year of use. This incident raises concerns about the product’s quality. I would rate the Sony WH-1000XM5 at one out of five stars and urge consumers to be aware of this experience.
Customer review from sony.com
Response from sony.com
Hi Danbst, We're sorry to hear about your experience. We understand that your WH-1000XM5 are having issues. For us to better assist you, please email us at socialsupport@am.sony.com with the following details: Name: Sony Username: Model Number: Issue: Telephone Number: One of our technical specialists will call you back within 2 business days. Sincerely, Eliab Sony Social Support
Great earphone
great quality, i really like the noise cancelling and the base
Customer review from sony.com