WH-1000XM5 Wireless Over-Ear Noise Canceling Headphones

Shipped and sold by Adorama
4.5 (2,139)
$398.00
Color:Black
Size:NO SIZE

Product details

Web ID: 16296294
Your World. Nothing Else. The WH-1000XM5 headphones rewrite the rules for distraction-free listening. Two processors control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed driver DSEE – Extreme and Hires audio support the WH-1000XM5 he.

  • Product Features

    • Industry-leading noise cancellation optimized to you
    • 4 beamforming microphones for crystal clear hands-free calling
    • Ultra-comfortable, lightweight design with soft fit leather
    • Redesigned collapsible case made for easy storage in a bag
    • This product has a manufacturer 1 year limited parts warranty
    • NOTE: This product contains a lithium battery and will be delivered by Standard Ground Shipping and is not eligible for Premium or Overnight Shipping
    • Wipe clean
    • Imported
    • Request warranty information

  • Product Dimensions

    • L x W x H
    • 0.55

  • Shipping & Returns

    • This item qualifies for Free Shipping with minimum purchase! exclusions & details
    • Orders will not ship in Macy’s packaging.
    • Enjoy a longer window to return most of your holiday purchases. See our Extended Holiday Return Policy to see if this item qualifies.
    • This item may not be shipped to Alaska, American Samoa, Guam, Hawaii, Marshall Islands, U.S. Virgin Islands, Puerto Rico, Palau, or the Pacific Islands.
    • This product will be delivered by Standard Ground Shipping and is not eligible for Premium or Overnight shipping.
    • This item has a lithium battery. Return requires a hazmat label and special packaging. If there's an issue, bring the item in store for help with your return.
    • California and Minnesota customers call 1-800-289-6229 for Free Shipping information.
    • For complete details, see our Shipping and Returns policies.
    Your security is our number one concern.

    To report suspicious activity, please reach out to Macy's at 1-800-289-6229 or click here to report online.

Ratings & Reviews

4.5/5

2,139 star ratings, 2,134 reviews

Write a Review
72.4% of reviews have 5 stars
1549
15.1% of reviews have 4 stars
322
5.7% of reviews have 3 stars
122
2.2% of reviews have 2 stars
46
4.7% of reviews have 1 star
100

406 customer images

  • My new headphones
  • My new Sony xm5
2,134 reviews
supu
4 days ago

Faulty ANC

The noise cancelling feature on this thing looks faulty, I have had XM-4 for about 6 months , I bought XM5s beacause my XM4 got water damaged. I can feel the ANC difference between XM4 and XM5. I have just updated driver for this headphone but the ANC is still faulty.

Customer review from sony.com

Abhishek Yadav
4 days ago

Nightmare

There is an serious issue with hinge. It broke with basic daily usage. I purchased it in May and within 6 months it broke. It was really unbelievable, no accident drop and no harsh usage. I

Customer review from sony.com

Bobbhj
6 days ago
from Singapore

Noise cancelation

10/10 the feature are amazing the noise cancelation is tip top

Recommends this product

Customer review from sony.com

Shibs
8 days ago

Mr.

I got it today. Knows that sounds good before buying. So all in all make xm8 cheaper, so that i can buy those when it is launching

Recommends this product

Customer review from sony.com

Frost64
9 days ago

Rubbish and third class plastic hinges

I bought it with a very happy heart but I really am very disappointed by the design flaw that results in broken hinge. Despite using it very delicately I still ended up with broken hinge.

Customer review from sony.com

Response from sony.com

Sony support team7 days ago

Hi, Thank you for your feedback. We’re sorry to hear that the hinge of your WH-1000XM5 is broken. This is certainly not the experience we aim to provide, as we continuously strive to deliver the best possible quality. However, it's worth mentioning that the XM5 is built with high‑quality, lightweight materials, including the soft fit leather ear pads and a flexible band, designed to provide long‑term comfort and reliability during everyday use. Please contact us using the details provided at the following link for assistance. We would be happy to provide the necessary support: https://cutt.ly/heoRCkdW (Copy and paste the link into your browser) Nadine @Sony Support UK

Sue8
9 days ago

Amazing!

Amazing headphones! Brilliant sounds and so comfy to wear !

Customer review from sony.com

Andymanitou
9 days ago

Firmware loop/bluetooth lockout

As soon as I these headphones arrived I was advised to download the Sony app which told me I had to update the firmware. I have now been stuck in a faulty firmware loop, with the headphones no longer able to pair over bluetooth. I am getting advice from 3x ai systems to try and unlock the headphones. So I have been unable to use them since I bought them. If I ever mange to get out of this nightmare I'll let you know if these lovely looking headphones actually work well and I'll update my rating!

  • Photo from Andymanitou

Customer review from sony.com

Response from sony.com

Sony support team8 days ago

Hi, Thank you for your feedback. We’re sorry to hear that your WH-1000XM5 is stuck in a firmware loop. This is certainly not the experience we aim to provide, as we continuously strive to deliver the best possible quality. Please follow the below steps to fix your issue: 1- Reset your headset by following the steps here: https://cutt.ly/wrxmrOSK 2- Initialize your headset: https://cutt.ly/TrxmtOpA Moreover, if any further assistance is needed, please contact us using this link: https://cutt.ly/heoRCkdW (Copy and paste the link into your browser) Nadine @Sony Support UK

Ragg
10 days ago

Perfect gift

Highly recommended The sound is great and ANC is really good

Customer review from sony.com