WH-1000XM5 Wireless Over-Ear Noise Canceling Headphones
Product details
Web ID: 16296294Ratings & Reviews
398 customer images
Headphones xm5
The bass is not as strong as expected. I would love to try 6 and see the difference
Customer review from sony.com
DO NOT BUY
HINGE DEFECT. This products was taken care for extremely well for 11 months and broke 10 days before warranty ended. Sony still refused to fix. This is a known issue with the headphones and this company refuses to own up to their mistake and do the right thing.
Customer review from sony.com
Response from sony.com
Thank you for sharing your experience, Fernana. We are truly sorry to hear about the hinge failure on your WH-1000XM5 headphones. We sincerely apologize for the frustration you are experiencing with a premium product and for the disappointment regarding your warranty claim. We understand that you've been informed this issue is not covered under the standard warranty. Based on the details provided, we recognize that this type of damage is typically not considered a result of normal wear and tear and is therefore unfortunately outside the terms of our limited warranty. However, we want to help you find a path to getting your headphones back in working order. We have partnered with our parts and service supplier, Encompass, to offer specialized repair solutions. You can contact them directly to discuss the repair options available for your model: Phone: 1-866-835-1146 Email: service@encompass.com Hours: Monday - Friday: 8:00 am - 6:00 pm EST We appreciate you bringing this to our attention and regret that we were unable to resolve this for you directly under warranty. We hope this option helps provide a solution for you. Best regards, Gus, Sony North America Customer Support
Warranty does not cover Ripping Headband
Have two MX5's and one MX6. Love the sounds and product overall however, Sony's warranty does not cover the headband which ripped. There was no misuse at all.
Customer review from sony.com
Response from sony.com
Hi THtTH, Thanks for your feedback. It's great to hear you love the sound of the XM series. We're genuinely sorry to hear about the headband on your unit. We know how frustrating it is when you take great care of your gear and something like this happens. However, our warranty policy doesn't cover physical damage to the headband material. To help out, we’ve partnered with Encompass to provide low-cost repairs for our customers. Here is their contact info: Phone: 1-866-835-1146 Email: service@encompass.com Hours: Mon-Fri, 8:00 am - 6:00 pm EST We know that isn't the news you were hoping for, but we truly value your support. Thanks for considering Sony. Sincerely, Estefany
Love them
Bought a month ago, and are brilliant. Nice and light, noise cancelling is amazing (compared to my old pair that had a little) and love the sound balancing features
Recommends this product
Customer review from sony.com
Top‑Tier Sound, No Regrets
The XM5s are honestly the best headphones I’ve used so far. I went from store to store trying to figure out which pair to buy, but a friend recommended these, and the moment I tried them, they went straight into my cart. The sound quality is unreal, especially the bass and noise cancelling. So cool.
Recommends this product
Customer review from sony.com
Great sound
Very happy with my new Sony WH-1000XM5, amazing sound and good fit for any occasion definitely recommend
Recommends this product
Customer review from sony.com
Average sound quality
Sound not much good as expected, comfort very good. Tried with mobile and TV connection and the sound is low not same as wired headsets
Customer review from sony.com
XM5 review
I bought this 3 days ago and don’t regret buying it the bass is amazing you can adjust the settings by using the Equaliser the headset is comfortable and also has touch control on the right side of the headphones.
Customer review from sony.com