WH-1000XM5 Wireless Over-Ear Noise Canceling Headphones
Product details
Web ID: 16296294Ratings & Reviews
377 customer images
Beautiful
This is so light weight that easy to travel anywhere and work
Recommends this product
Customer review from sony.com
Quality headphones !
I am very pleased with my new headphones ! The sound quality is excellent. I also want say that these headphones do not have those horrible creaking noises you get with cheaper poor quality headphones when you move your head around, which is wonderful.
Customer review from sony.com
Great cans but high resolution through amp so so.
I have owned several headphones and very particular about high resolution capability of these cans. The Xm5 is considered a great headphone for noise cancelling but with wired connection to a pha-3 portable amp, driving it through balanced connection. It's performance did not go further. Just flat response though I could presume the burn in is still not enough. One of the best Sony headphones and yet affordable is actually the mdr-1A. If the acoustics could be brought to xm7 or xm8. That masterpiece would be complete. I am still waiting for new mdr-1am3 or mdr-2 and then I can make a better comparison
Recommends this product
Customer review from sony.com
Such a clear and whole sound
A fabulous birthday present, the sound quality is fantastic
Recommends this product
Customer review from sony.com
King of sound
The quality is awsome. I cant compare with another brand withi this proce range. This is the king
Customer review from sony.com
Not worth it
Headphones totally stopped working in a little over a year, Sony will not offer to repair or any support - they just told me to go find a headphone repair center. Google around, there are known problems with these and the software also sucks.
Customer review from sony.com
Response from sony.com
Hi Cust123, We sincerely apologize for the experience you're having with your WH-1000XM5 headphones. We completely understand your frustration after they stopped working. Since your headphones are now out of the limited one-year warranty, you are correct that we can no longer offer a direct repair or replacement service through Sony. However, we can still absolutely point you toward our authorized service center, Encompass, who specializes in repairs for our products. Find their contact information here: https://sony.encompass.com/parts-accessories/Sony-Repair-Services If, for some reason, Encompass is unable to assist with the repair, a great next step is to look for a local electronics repair servicer. You can often find reputable local businesses by checking a business directory like the Yellow Pages. Thanks for considering Sony products. We truly are sorry that you're running into this issue. Sincerely, Estefany
untangled at last
Been meaning to go wireless for ages, glad I did, 'phones are comfortable to wear and sound quality excellent
Recommends this product
Customer review from sony.com
Response from sony.com
Hi, Thank you for your feedback. We're glad to hear that you are enjoying your WH-1000XM5. We hope you continue to enjoy it for years to come! If you need any assistance, do not hesitate to contact us using the details provided in the following link: //cutt.ly/heoRCkdW Nadine @Sony Support UK
Decent performance but uncomfortable and fragile.
Noise cancelling is great, sound quality is decent once you've tweaked it with the EQ on the app. Headband is uncomfortable after about 30 mins and the hinges feel really delicate. Lots of users reporting quality issues with headband padding, too.
Customer review from sony.com
Response from sony.com
Hi, Thank you for your feedback. We’re happy to hear that you're enjoying the sound quality of your WH-1000XM5. Yet, we're sorry to learn that you're facing difficulties when wearing them. You can find how to wear the headset correctly to prevent any discomfort here: https://cutt.ly/trxZ9hYu Furthermore, regarding your feedback on the fit and material! The XM5, with its "soft fit leather" provides a snug fit around the head, reducing pressure on the ears while blocking external sounds. However, your input helps us improve our products to better match your preferences, we will pass it through the proper channels for future consideration and development. Additionally, you can find the precautions at this link: https://cutt.ly/Kr3CtGvP If you need any further assistance, do not hesitate to contact us using the details provided in the following link: //cutt.ly/heoRCkdW Nadine @Sony Support UK