XR55X90K 55" BRAVIA 4K HDR Full Array LED Smart TV with Google TV (2022)
Product Details
Web ID: 15674851A terrible experience!
I'm a big Sony fan so it when it was time to buy a new TV I settled on this model. It has been a pain since the first day I brought it home. The bulk of my issues came from the Google integration and I don't think that's any fault of Sony. But now after just two years a bright green line has appeared running down the left side of the screen. I won't be replacing it with another Sony TV.
Customer review from sony.com
Response from sony.com
Hi JasonR2025, we are truly sorry to know that your experience has not been as expected ever since you got the TV. Sony's commitment to customer satisfaction is our top priority and we would like to recommend some useful steps to find out what could be going on and get this issue resolved. 1- Check the source where the line is showing, whether it happens just while you are watching an external input, an app or also on the Home screen. 2- Perform a power reset on the TV, unplug it from the power and wait 2 min, verify if the line is still there. 3- Do a self diagnostic, you can go to settings > help and feedback > help > status and diagnostic > run self diagnostic 4- Make sure your TV is updated, going to settings > system > about > system software update > check for a new software update If the issue persists you can contact our support line at 239-245-6354 Monday - Friday 9:00 am - 9:00 pm ET, Saturday - Sunday 10:00 am - 8:00 pm ET. Best regards, Dominick
sony bravia xr full array
super televisie mooi scherp beeld, veel apps gebruiksvriendelijk. echter na 2 jaar en 3 maanden doet ie ineens niks meer.
Customer review from sony.com
Response from sony.com
Hallo, Wij vinden het fijn om te horen dat je tevreden bent over het beeld en de app van de XR-65X90K, maar wat vervelend om te horen dat de televisie niet meer werkt. Graag willen wij je adviseren om de volgende link te openen en te volgen om de tv te resetten en de fabrieksinstellingen terug te zetten https://cutt.ly/sroaWvvH Voor verdere ondersteuning kan je altijd even contact met ons opnemen met behulp van de onderstaande link. https://cutt.ly/mTLicVp
Excellent RV
I bought this TV new when it first came out in 2022. It is now three years later and I still find out the amazing things every day that it does as I’ve said before in my last post the last thing here, Sony, the one and only!
Recommends this product
Customer review from sony.com
Response from sony.com
Hi Blufusion, Awesome! We are so glad to hear that you are happy with your new TV! Thank you so much for choosing Sony! -Carl
Superb Picture
The picture quality is faultless, very easy to set up. Very pleased!
Recommends this product
Customer review from sony.com
Sony is the best, no doubt
Bought this a year ago, it's been a pleasure using Sony products. Love them personally.
Recommends this product
Customer review from sony.com
Great picture. That's about it.
Picture is great, but the TV locks up.......LOTS. the sound sometimes doesn't work, and it constantly make you reset your password. Thus is my 2nd because the 1st one broke with a green line through the pic after 2 months. Warrantied out, and this one locks up more then my windows 95 computer. Need to unplug it to reset it. Do not recommend a purchase.
Customer review from sony.com
Response from sony.com
Hi Whydoineedanickname1, Thank you for sharing your experience with Sony XR-65X90K. We are glad that you are enjoying the picture quality, but we sincerely apologize for the issues you have encountered regarding lock ups, password and sound issues. We also want to know if you have the in your TV the latest firmware update? This could be the main factor causing the multiple TV malfunction and freezes. To check if your TV has the latest update please follow these steps: On the TV remote control, press the HELP button or press the (Input) button, and then select Help (Note: If Help is not shown in the input selection screen, select Edit and add Help.) On the TV screen, the software version number is shown below the model name. Otherwise, you can check this link to help you on updating your TV: https://www.sony.com/electronics/support/lcd-tvs-android-x90k_x91k_x92k_x93k_x94k-series-55-85-/xr-65x90k/software/00280964 If your software is up to date, we recommend performing a factory reset. Please check this link for your guide: https://www.sony.com/electronics/support/articles/00159487?utm_source May we also contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication. Case ID: Full Name: sony.com Username: Telephone Number: Sony Model Number: We are genuinely looking forward for your response to make this a better experience for you. We hope that you'll consider Sony in your future choices. Best Regards, Maria
Superb tv for money
Great tv, picture and reasonable sound quality. Beast of a TV and it isn't light great value for money through Richer sounds. !
Customer review from sony.com
Response from sony.com
Hey, Thank you for your feedback. We're glad to hear that you're enjoying your XR-85X90K and hope you continue to enjoy it for years to come. If you require any assistance, you can contact us using this link: https://cutt.ly/heoRCkdW Maryam @Sony support UK
Recommended product
Recommended product that has fulfilled all expectations
Recommends this product
Customer review from sony.com
Response from sony.com
Hi Ron great TV, Awesome! We are so glad to hear that you are happy with your X90K TV! Thank you so much for choosing Sony! -Carl