Waste of money!
Good luck on finding the spools to fit! There are no replacements and they don’t last more than a few minutes anyway! Waste of money that no one has at this time!
Customer review from snowjoe.com
Response from snowjoe.com
Dear Valued Customer, Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience you’ve experienced with your Sun Joe TRJ13STE Electric Grass Trimmer + Edger. This is certainly not the level of quality or service we aim to provide, and we regret the frustration this has caused. Please reach out to our customer care team at 866-225-9723, available every day from 10 AM–6 PM EST, so we can assist you further. We are committed to ensuring your complete satisfaction and will do everything we can to resolve this issue promptly. Thank you for giving us the opportunity to make this right.
No refills?!?!
Great price, until the spool runs out of string. Trying to refill manually is a nightmare, and thd spool doesn't last long at all. Plus, they don't even sell the spool refills on this website even though they sell this weedeater still. I would give it 4 stars if they had the refills. I've had this weedeater for 5 years and now I'm going to trash it for a brand name so I know I'll be able to buy refills.
Customer review from snowjoe.com
Terrible product
Owned less than a year and it's stopped working. Very difficult to find string for
Customer review from snowjoe.com
Trimmer/Edger worked only 10 minutes
The spool worked half-way and did not function afterwards. Tried to put it back together, still does not work. Can not find any replacement spool anywhere so can not use it at all. Very disappointed with this purchase. I have bought several Sun Joe products before, chainsaw, mower, blower and they all worked fine. This product really sucks. What can your company do to fix this problem?
Customer review from snowjoe.com
Light weight and easy to use.
This grass trimmer is very helpful and convenient to use. My dad likes to use this electric trimmer because its lighter than the gas one we have. I wasn't to fond of electric because of the power but I was impressed. We got the job done in the same amount of time and same great results. It is very easy to maneuver, my elderly dad had no issues cutting around the planters. The powerful electric motor offers no maintenance or dealing with gas. This was definitely an upgrade that also better for the environment.
Customer review from snowjoe.com
Good to have!
This is a good tool to keep around the garage, and for the price you can't beat it. It can trim or be an edger. The pole is telescopic and extends from 41" up to 50". Using it is easy and comfortable, the machine itself is light. I'm currently pregnant and had no problems using it.
Customer review from snowjoe.com
Great Trimmer !!
I got this a couple weeks ago and love it !!! Very lightweight and easy to use. Easy adjustable telescoping pole length for different user heights. Already came prestrung and ready to use. Can adjust between trimming and edging. Very powerful, I would definitely recommend.
Customer review from snowjoe.com
sun joe trimmer model number trj13ste
Can't get the spool to the trimmer they need to take the product oof the market. and they owe me a pack of trimmers which i didn't received, it's been about 2 years
Customer review from snowjoe.com
Response from snowjoe.com
Dear Valued Customer, Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience you’ve experienced with your Sun Joe TRJ13STE Electric Grass Trimmer + Edger. This is certainly not the experience we want for our customers, and we appreciate your patience in this matter. We will be further investigating this issue to ensure it is addressed properly. Please contact our customer care team at 866-225-9723, available daily from 10 AM–6 PM EST. When you call, please refer to Percy or Alex so we can assist you promptly. Thank you for giving us the opportunity to make this right—we appreciate your feedback as it helps us improve both our products and service.