Tempur-Pedic TEMPUR-Cloud Elite 12.5" Extra Soft Mattress Set - Queen Split
Product Details
Web ID: 1374378Warranty
Recently, we moved our mattress to another room. While moving it. The cover where the mattress comes in, ripped off from the handles and close to the zipper area of the cover. I contacted the warranty through email and they refused to fix the problem/replace the cover. It's very unfortunate when you spend big bucks on a mattress for them to say " this is your fault, we are not covering your claim". I had really high expectations for this mattress but it's unfortunate get this response from a high end brand. I own a Birch bed ,too. And they have been so great with making sure I am happy with my bed. They ever told me if I wasn't happy with anything they would replace my bed with no problem. But thankfully I haven't had problems with that one. Tempurpedic-- I will never buy anything fro you guys again due to your poor quality and service.
Customer review from tempurpedic.com
Best bed ever
Wasn't sure until Rebecca showed us all the advantages. She made a difference in helping us choose the right bed for us.
Recommends this product
Customer review from tempurpedic.com
So comfortable!
I've slept on this mattress for about 2 months now. I have a bad back even after surgery and would roll around all night from pain. Now I wake up every morning without any pain and sleep throughout most of the night. I hate to get up in the morning because I'm so comfortable. I hope it keeps it for several years. If so, it's a perfect mattress for me.
Recommends this product
Customer review from tempurpedic.com
New bed nerves
My husband and I have only slept on Tempur-Pedic and it is always the right choice. Love the cooling as well.
Recommends this product
Customer review from tempurpedic.com
A great night's sleep
Our joints don't hurt anymore! No more rolling over because my hip hurts or my husband's back. We love it.
Recommends this product
Customer review from tempurpedic.com
The quality is superb
I am an older woman with joint issues. I needed a soft Mattress and this fit the bill ! And I'm sure as time goes on it will be better and better!
Recommends this product
Customer review from tempurpedic.com
Glad I purchased this bed
Still getting use to it, but so far I am very satisfied.
Recommends this product
Customer review from tempurpedic.com
Amazing customer service
I worked with Jessica over the phone to purchase our new mattress. She helped me buy the king version of a style we already owned in Queen. She followed up multiple times and was always friendly and professional. We love our new mattress and highly recommend this store and Jessica!
Recommends this product
Customer review from tempurpedic.com