the Smart Tea Infuser™ Compact
Product details
Web ID: 7058626Glass not sturdy - disappointed with this expensive product
The glass is very fragile because our kettle cracked with a light tap on the sink. I was expecting this product to last much longer, I bought this expensive tea maker only 6 months ago. For the price I expected a more sturdy product with better quality glass.
Customer review from breville.com
Response from breville.com
We're sorry to hear about your experience with your appliance. We would very much like to see if we can assist you. We do have an account for you in our system. We'll be sending you an email shortly. We'll be happy to see how we might help you from there.
Love this kettle
Love this little kettle. We use it daily. It’s quick, it looks nice on the counter and it turns itself off. No more forgetting the kettle is on. The temperature settings for various types of tea is a lovely feature that we use regularly.
Recommends this product
Customer review from breville.com
Good concept but has a poorly design part that fails
This unit is handy for making tea, however, as someone else's review has noted the magnetic lid fails. Underneath the metal covering of the lid is a plastic ring holding the magnets and that plastic cracks and fails, causing the lid to not contact the tea basket properly. Without the magnetic connection, you can't use the lid to lift out the tea basket. This appears to be either a design or material flaw. This occurred within about 8-10 months of my daughter receiving the tea maker as a gift and now she regularly has to use an oven bit to retrieve the tea basket. Unfortunately she is disappointed in the failure of a product she otherwise liked using.
Customer review from breville.com
Response from breville.com
We're sorry to hear of your experience. We do see that you were able to reach a representative. Thank you for allowing us to present option(s) for out of warranty products. Just reach out should future questions arise. We're always happy to see how we might help.
Function
The kettle looks modern and cute. But looks like I am not able to boil tea leavers
Customer review from breville.com
Teamaker
Bought it few weeks ago I am more impressed with older Breville tea maker I have
Customer review from breville.com
Tea maker by sage
My tea making kettle arrived within a few days of ordering, well packaged but not over package, so Carbon footprint not to big. The tea making routine is easy when you read the instructions correctly. Place the tea after it has boiled and not while it's boiling. I soon learnt this when the tea was strong enough to cater for a works canteen. This also works just as well with tea bags and even the new coffee bags! Not to messy to clean the loose leafs from the brewing mesh basket. Staining can be easy removed by using a soft scrub pad. The mesh basket cleans in a dishwasher. I would purchase again, when needed.
Recommends this product
Customer review from sageappliances.com
Response from sageappliances.com
Thank you for much for sharing this lovely review. We are delighted to read you are happy with your purchase :D
Came with minor scratches
It came with minor scratches near the main button. I personally kind of doubt it was open boxed, but ofc can't confirm. Opened an inquiry with Breville, being told that they can't see the scratches from the photo, which I didn't bother to reply back due to the seemingly heavy process. It was not significant scratches after all, I'd probably made them myself within 2-3 months of usage anyhow. But I'd still hope it was perfect from begining. Other than that, the kettle cover with tea chamber detachment isn't functioning too smoothly. Often when I want to only remove the cover, it stays stucked with other parts and pulling it cause the whole upper part come off together with it. Overall not too satisfied with the purchase, given it's almost 5-10 times more expensive than other tea makers on the market. Paying this much premium, I think I at least have the right to complain about scratches, minor or not.
Customer review from breville.com
Response from breville.com
Thank you for taking the time to post your review. If there is something in particular that you need help with regarding your appliance, please feel free to send us an email to askus@breville.ca or call us at 855.683.3535. We'll be happy to help you from there.
Great buy
I’m so happy I bought it
Recommends this product
Customer review from breville.com