PurpleThe 9" Mattress Collection
Product details
Web ID: 10323723Buy from a more responsible vebdor
I'm extremely disappointed with my experience ordering from Purple. I ordered a mattress and never received it, yet I did receive a pillow from the same order. When reviewing the tracking information, it clearly shows the pillow and mattress were delivered to completely different locations even though they were part of the same order and shipped to the same address. I reported the issue back on February 17th and have been trying to get it resolved ever since. Instead of taking responsibility or working directly with FedEx to investigate the misdelivery, I was told I needed to file both a FedEx claim and a police report before they would even consider issuing a replacement or refund. As a customer who never received the product, this feels unreasonable and shifts the burden onto me to solve a shipping problem that I didn't cause. For a company selling expensive mattresses, I expected much better customer support and accountability. This whole process has been frustrating, time-consuming, and unnecessarily complicated. I hope Purple improves how they handle situations where customers simply never receive their orders.
Customer review from purple.com
Love love love ❤️
Love love love this bed!!! Wake up pain free everyday!
Recommends this product
Customer review from purple.com
Great Mattress!
Mattress is amazing. Customer service was rude and unhelpful. Turned 5 stars into 3
Customer review from purple.com
Very comfortable!!
After sleeping on this same mattress at my daughters, I had to have one! You get such a great sleep and awake rested!! I would highly recommend to anyone looking for comfort, and wanting to awake feeling rested without aches and pains from their mattress!
Recommends this product
Customer review from purple.com
Not happy
We have been loyal Purple customers for years, but the quality has declined. Our recent purchase arrived lopsided. The warranty replacement was made in 2023 and the corners never fully expanded. We've been trying to return it for three weeks, but customer service only replies every other day with no solution. We are switching to a different brand.
Customer review from purple.com
7 Months Later- REGRET BUYING THIS MATTRESS
It's been 7 months since purchasing this mattress and I can honestly say I hate it. I find myself leaving bed to fall asleep on the couch instead. The mattress is beyond uncomfortable. I might as well sleep on the ground because it would feel the same.
Customer review from purple.com
Response from purple.com
We regret to hear that you are not loving your Purple Mattress. The good news is that our mattresses come with a fantastic 10-year warranty. If you think there might be an issue with your mattress, we would be happy to help you with a possible replacement. We have some convenient self-service options available for you. You can visit Purple.com/warranty, contact our friendly chat agents on Purple.com, or call us at 888-848-8456. We'll be here to help you every step of the way!
Response from purple.com
We regret to hear that you are not loving your Purple Mattress. The good news is that our mattresses come with a fantastic 10-year warranty. If you think there might be an issue with your mattress, we would be happy to help you with a possible replacement. We have some convenient self-service options available for you. You can visit Purple.com/warranty, contact our friendly chat agents on Purple.com, or call us at 888-848-8456. We'll be here to help you every step of the way!
Second Purple Mattress
I bought a Purple mattress years ago to help with my back and shoulder pain. Finally got a second one for the guest room.
Recommends this product
Customer review from purple.com
Easy Setup for Single Mom
I live alone with my 16 year old daughter. First, my cloud pillows came (which are FABULOUS!) The next day, my BED FRAME arrived in a long box. It was like 80lbs. I was able to carry it up 2 flights of stairs and into my bedroom with the HELP of my 16 yo daughter. The day after that, my MATTRESS arrived! I ordered a QUEEN and it weighted like 111 lbs!! My daughter and I were able to carry/ drag it up 2 flights of stairs and into my room! We are SMALL GIRLS. I was able to put the METAL BEDFRAME together by myself! But there was a part that I needed my daughter to help push the FRAME TOGETHER in order to get the screws in :) but other than that is was a BREEZE! Great instructions were included. PURPLE also included a couple tool to help screw the screws in! The mattress literally explodes open :) super easy! I was LAYING DOWN on MY NEW MATTRESS within SECONDS of opening it! IM OVERWHELMED THAT I WAS ABLE TO PUT THIS WHOLE BED TOGETHER JUST ME AND MU DAUGHTER!!!! Yay! PS.. YES! It is THE COMFIEST BED IMAGINABLE AND WORTH IT!
Recommends this product
Customer review from purple.com