Austin 4-Pc. Hardside Luggage Set
Product details
Web ID: 13182795All that was expected!
Delivery was quick...only thing it came in original packaging and was a gift! This gift was just what was needed.
Lack of Service Lack of Delivery Macys is Lacking
Macy' you have not delivered the suitcases which I ordered on December 30th. On Dec 31 I got a message that the cases would be delivered in 3 to 6 days. It is now January 8th. You deserve no stars
Good set
Nice looking luggage set. Easy to manage. Love the divided suitcase perfect for separating dirty/clean.
Recommends this product
Luggage
I ordered an Austin 4 piece set of luggage for my granddaughters Christmas gift but when she opened it there were only 2 pieces of luggage in box. I took it back to Macy’s store, they were kind enough to take it back & re-order the set for me. I am still waiting for it to be delivered. She checked today for me & said I should receive it in another 5 days.
The Truth !!!
This is a very good suit case set I was skeptical of the shell look as far as material but this is not a bad look at all very nice set up including the wheels
Recommends this product
Service was abysmal.
Delivery date changed after order was made. Scheduled one week later which was after our trip. I spoke with someone to change the order to store pickup and thought everything was set. Next day received shipping info. Customer support denied any knowledge or ability to do this. They also do not keep logs of customer support transactions. The luggage was delivered while we were traveling internationally. Very unfortunate. Will likely return luggage if it is still on our porch when we return.
Broke before even used
Purchased this for a Christmas present. Partner went to pick it up to move, handle broke first time he grabbed it. I couldn’t believe it. Poor quality! Such a waste of money we are so bummed.
No suitable for air traveling
Use once for domestic travel and case got damaged