Eco Friendly Cat Litter Box Enclosure
Product details
Web ID: 8527361Poorest of quality
Fell apart after 10-12 days. No way to get refund now. Did not anticipate it lasting over a year, but didn’t anticipate it not lasting at least a few months.
Response from Macy's
Hello Jihad, Thank you for your honest review and I am sorry to see you're not satisfied with your purchase. Our products are made from zBoard paperboard that is super strong and the litter box is one of our best sellers for over 5 years now so what you're experiencing shouldn't at all be the case. Please reach out to me so I can personally help and understand the details behind your experience. Rest assured, I am here to help and promise to do everything we can to assure your total happiness with our products and service. Looking forward to hearing back from you.
Way Basics Customer Care Team
Happiness Guaranteed - email, call, text anytime!
talktous@waybasics.com or 949-229-3304
The idea is excellent and for the price. Super hard to assemble - taped ends, pegs, aligning.
Response from Macy's
Hi Marianne, Thank you for taking the time to submit a review. We aim for 5 stars for our products and service and I wanted to personally reach out to see what we could do better to earn your stars. Please reach out to me, I'd like to hear how we can do better. Looking forward to hearing from you!
Way Basics Customer Care Team
Happiness Guaranteed - email, call, text anytime!
talktous@waybasics.com or 949-229-3304
Just ok
Very overpriced for material and the way it is assembled. Its held together with glue and tiny sticks; my husband added screws for me because I didn't feel comfortable with its stability. I didn't return because my cat loves this thing. She gets the privacy she needs and its way better looking than a litterbox.
Response from Macy's
Hi Denise, Thank you for your honest review and I am sorry to see you're not completely satisfied with your purchase. Please reach out to me so I can personally help and understand the details behind your experience. Rest assured, I am here to help and promise to do everything we can to assure your total happiness with our products and service. Looking forward to hearing back from you. Jimmy Chiang, Way Basics Founder Family Owned Since 2008 LIFETIME HAPPINESS GUARANTEED - email, call, text anytime! jimmy@waybasics.com or 949 229 1662
Waste of money
This is made of pressed cardboard (aka z board) and excited to stay together with small wood pegs! I used glue to try and keep it together but once the cats jump on top it started to wobble. Don’t waste your money I am sending mine back a cardboard box would work better!
Response from Macy's
Hi Monica, Thank you for your honest review and I am sorry to see you're not completely satisfied with your purchase. Can you please reach out to me directly so my team and I can best understand the details behind your experience? Rest assured, we are here to help and promise to do everything we can to assure your total happiness with our products and service. Looking forward to hearing back from you.
Jimmy Chiang, Owner
Way Basics - family owned since 2008
jimmy@waybasics.com or 949 229 1662
LIFETIME HAPPINESS GUARANTEED - email, call, text me anytime
Amazing
it was easy to put together and the cats love it. great hide away.