Luna Nesting Blue 8 Piece Dinnerware Set
Product details
Web ID: 10500533Broken
This was my second time ordering these the first ones I loved and they’re really nice and stackable however, these recent ones that I received were broken like somebody took the box and threw it up against the wall very disappointed
Disappointed
Beautiful color , have to return it came broken. Hopefully they have more
Recommends this product
Must have fallen off the truck....
4 out of the 8 dishes arrived shattered. Customer service was polite and quick to send a new set, which also arrived with two broken pieces. Luckily, I was able to compile one complete set out of the two. Now I understand why the item was so deeply discounted. Points off for the disappointment and hassle, but points added for quick resolution and overall positive outcome.
Nesting Lenox Luna Dinnerware set
Nice set
Recommends this product
Bad shipping packing. Came broken
One of the nesting sets came broken.
Response from Lenox Team
We strive to ensure that all our products are packed securely to prevent damage during shipping. It seems we fell short in this instance, and appreciate your bringing it to our attention. To make this right, we would be happy to send a replacement. Please email us at info@lenox.com and include your shipping information.
Arrived broken
Macys needs to up on its game on packaging. This is second time I’ve received broken dinnerware set. And I’d ordered total of three times only. Very disappointing. The set is a pretty set and expensive. But you didn’t do good job with packaging and had it broken.
Recommends this product
Improperly Packaged
I love the Lenox nesting set — this is my second set. The disappointment lies in how they were packaged for delivery. The Lenox box had been opened previously and the top set of bowls/dishes was not repacked to fit back into the Lenox box. The cover on the Lenox box could not close and no attempt had been made to seal the Lenox box. The open Lenox box was placed inside a larger Macy’s box with very minimal packing to ensure the Lenox box was secure inside the Macy’s box. The Macy’s box was not marked fragile. As soon as I picked the box up from the P.O. I heard the rattling inside. Because of the lack of proper packaging, the top set of bowls/dishes were loose and arrived in broken pieces.
Response from Lenox Team
Thank you for sharing your experience with the Lenox nesting set. We're delighted to hear that you love the set and that this is your second purchase. However, we deeply apologize for the disappointment caused by the inadequate packaging and the resulting damage to your items.
Please contact us at info@lenox.com so we can discuss your situation in detail and arrange for a replacement. Your feedback is invaluable, and we are committed to improving our packaging processes to prevent such issues in the future.
Thank you for bringing this to our attention. We look forward to resolving this matter for you and ensuring your satisfaction.
Worth it!!
Super cute!!!