SimpleComfort ™ Compact Soothing Swing - Everston ™
Product details
Web ID: 18076193Don’t recommend
We bought this a few days ago and it just arrived today. I got it put together and it makes a constant clicking sound in the motor. It barely moves. You have to push it if you want it to move. Not impressed Overall love the design, but functionality sucks
Customer review from kidsii.com
Response from kidsii.com
Your feedback is very important to us. Please know we will do everything we can to make sure that your child always has a happy, enjoyable, and safe experience with our products. You can reach our support team at 800-230-8190 Monday-Friday, 9 am - 5 pm EST to discuss the SimpleComfort Compact Soothing Swing.
Stopped working
We have been given this as a gift as they only got it last year and it was working but then it has just stopped working even through it was working but stopped when plugged in
Recommends this product
Customer review from kidsii.com
I need help with the seating cover
Hello, I’ve been trying to contact the company, I have been trying to find a cover replacement for my baby’s swing and can’t seem to find them anywhere. I washed and dry the seating cover and it got destroyed… my baby loves this swing and it would be helpful if someone can help me find a replacement.
Recommends this product
Customer review from kidsii.com
Life saver
We used this everyday since day one and he absolutely loved it, we are all so very sad to see it go. Unfortunately my baby has outgrown it now but it's still in perfect condition, we never had a problem with the motor. The seat is detachable and so easy to take off and throw it in the wash. And it super easy to assemble which is a major plus Highly recommend!
Recommends this product
Customer review from kidsii.com
Motor died
Only been using the swing for less than 1 month. We maybe have used the vibrating chair part a handful of times and the motor has already died. We tried changing the batteries multiple times. No luck.
Customer review from kidsii.com
Response from kidsii.com
Hi, this is Sarah from Ingenuity. Thank you for providing feedback. Please reach out to our Consumer Services team at 800-230-8190 Monday -Friday 8 am -5 pm EST. We want to see how we can help!
Malfunctioning and Dangerous
This device was malfunctioning out of the box. Once we were able to get it powered up (One of the power connectors doesn't work) we tested out the settings. Turns out all of the speed settings are exactly the same, incredibly high! The swing goes so fast it raises one side of the base into the air when it swings the other direction, making it very unsafe. We would put baby in it maybe once a month to see if she gained enough weight to slow it down, she's now at the max recommended weight for this product and it is still unusably fast on the lowest setting. I wonder if this malfunction has to do with the big crack the control unit had when we got it out of the box? After about a month the power button for the vibration setting got loose in its case and now rattles uncontrollably even after we taped it down. My recommendation, avoid this product at all cost!
Customer review from kidsii.com
Straps seem defective.
No matter how many times I restrap the harness, I will never be able to strap my daughter in this swing. No matter how big she is or small, the strap would cover her entire face. I went over the instructions many times with multiple people. I will never buy ingenuity products again, do not buy this.
Customer review from kidsii.com
Response from kidsii.com
Hi, this is Sarah from Ingenuity. Thank you for providing feedback. Please reach out to our Consumer Services team at 800-230-8190 Monday -Friday 8 am -5 pm EST. We want to see how we can help!
worthless
Stopped working within a few weeks. Been calling this company to get replacement but never able to get a person on the line.
Customer review from kidsii.com