Men's Digital White Resin Strap Watch 45mm, DWH5600-7
Product details
Web ID: 18246356Bait and switch
I purchased online to pickup in GSP Paramus. The watch provided was used and not functional and packed into a box with manual for a different watch. I was told by a phone representative that once I brought the defective watch back to the store, a new watch would be mailed to the store for later pickup. When I came to exchange, I was told that there was no replacement and that I was misinformed about a new watch being mailed. But they found a slightly different model DWH5600MB which retails for $21 more. I asked for a discount because of the inconvenience but was denied. I paid the full $21 (plus tax) for the exchange. The original purchase was with a 39% discount through Citi Shop (now expired). If Macy’s was honest about not having a new watch in stock, I may have purchased a different watch with the 39% discount. This was like a bait and switch which I did not expect from a reputable retailer.
Does not connect to Google fit
This watch looks amazing,as all Gshocks do. The unfortunate part it doesn't connect to Google fit. Limitting the watches potential. The watch was returned. Went with Google Pixel 2 instead
Response from The Macy's Team
Dear Valued Customer, Thank you for your valuable feedback. We are always looking for ways to improve our assortment and we will pass this note along to our development team. Sincerely, Macy’s Customer Service