ASUSROG Zephyrus 16" Gaming Traditional Laptop Intel Core i7 13620H 16GB RAM NVIDIA GeForce RTX 4070 512GB SSD Storage Windows 11 Home FHD+ 165Hz - Grey

Response from https://www.asus.com

Dear David86868686, Thank you for your comment. We certainly understand your disappointment with the laptop and the inconvenience this may have caused if the keys on the keyboard stop working. All ASUS products undergo intensive quality control testing and inspections, and are built to last, this is a random problem. ASUS provides warranty coverage for the product. We recommend you send this laptop in for service to determine if this is a hardware issue so this may be resolved immediately. An RMA number is required to send it in for service. For RMA details, please go to: https://www.asus.com/us/support/article/818/. If you need more information or further assistance with the warranty for the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/. Thank you for choosing an ASUS product. Regards, Rodel ASUS Customer Loyalty

Response from https://www.asus.com

Dear Bandhan, Thank you for your comment. We do understand your disappointment with this laptop and the inconvenience this may have caused if you are having screen issues auto-shutdown and no boot or no power on. To resolve the screen issue, ensure chipset and graphics drivers are installed. Additionally, ensure Windows, drivers, BIOS, games and applications are up to date. Drivers for this laptop are available at: https://rog.asus.com/us/laptops/rog-zephyrus/rog-zephyrus-g16-2023-series/helpdesk_download/ . If the laptop will not boot up or it's just black screen but the fan, please do the following. Please try to do a power cycle by pressing and holding down the power button to shut it down completely, then power on. If the laptop will not boot up or it's just black screen but the fan, please do the following. Please try to do a power cycle by pressing and holding down the power button to shut it down completely, then power on. If it powers on but stays on black screen after at least 10 minutes, repeat the power cycle process again. If the laptop is applying updates in the System Registry, it will black screen temporarily until the update is applied successfully. Additionally, please try to disconnect the power cable and let the unit drain for 24 hours to clear the memory. This will reset the hardware to default settings. After doing this, please reconnect your AC adapter, do not power on the laptop until the battery is charged. If you need further assistance, please email me at cl-rodel@asus.com and I will be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/. Thank you for choosing an ASUS product. Regards, Rodel ASUS Customer Loyalty