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Web ID: 4382695Choose Your Items (1)
FurnitureJollene 113" 2-Pc. Fabric Sectional
Macy's ExclusiveView All Product DetailsOur Lowest Price of the Season$1,679.00 (43% off)$2,948.00140/mo.* suggested payments for 12-months totaling $1,679.00 with Macy's Card. *Color:Midnight BlueType: Left Arm Facing
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639 reviewssorted by Newest
This review is from Jollene 78" Fabric Sofa, Created for Macy'sHard as a Rock. bait and switch from showroom.
We bought this couch purely because of how comfortable it was in the show room at our local Macy's, and we very much regretted it. This couch is as hard as a rock with no give. When we contacted Macy's they gave us an option to return it for a 15% restocking fee, and had no other explanation other than the one in the show room had been sat on and the "foam broken up" to make it more comfortable. It's a beautiful blue, but that's the only thing going for it. It's incredibly uncomfortable.
This review is from Jollene 78" Fabric Sofa, Created for Macy'sHard as a rock. Creaks after just 1 month.
Feels completely different than the soft, broken-in one in store. This thing is FIRM, and painfully so. It has not broken in, in the slightest. What's more, after JUST ONE MONTH, the couch has started creaking and clunking when I sit on it. I am not a large human being. What's more, the return window for this is just 3 days... truly a regrettable purchase.
This review is from Jollene 113" 2-Pc. Fabric Sectional, Created for Macy'sDelivered damaged
Came damaged and cannot get a hold of anyone from customer service about it.
This review is from Jollene 27" Leather Accent Chair, Created for Macy'sBad customer service and policy
Very unhappy with Macys customer service. cancelled this order within 24 hours decided they would clash with the floors. Macys has our card with the charges on hold for 10 days so I was not able to order a needed mattress without increasing my limit. No interested in doing that. Not the first time I have had trouble with customer service. Explanations do not make sense. Stacy at the Yakima store was very helpful and did her best to help us.
This review is from Jollene 78" Fabric Sofa, Created for Macy'sLove it!
Such a beautiful set of furniture! Soooo comfortable! Looks great in our space!
This review is from Jollene 113" 2-Pc. Fabric Sectional, Created for Macy'sStains!
Comfortable But Unfortunately Fabric Stains Just By Sitting On It! SMH
This review is from Jollene 113" 2-Pc. Fabric Sectional, Created for Macy'sGreat Sofa! Very Happy!
I bought the blue sofa with chaise and am extremely happy. The fabric has held up really well and shows no wear and tear after almost 4 years. The seats have also held up-no sag! Super comfortable for 2 people to lay down. It’s great if you’re having overnight guests as you can sleep two people on the couch. The blue is a great color and it has a mid century vibe with the wooden legs. Overall, could be happier! Highly recommend.
Absolute garbage. Swindled
Not AT ALL like the couch in the showroom. The one we sat on in store was very soft and comfy. The one we received is hard as a rock, not even comparable. Salesperson said he has had this couch for years and it’s great (Yeah right, totally shady). Delivery people were super rushed and didn’t even let me verify. Now we’re stuck with it because I refuse to pay a bogus 15% restocking fee. Lame. Avoid this couch and Macy’s furniture at all costs.