Eau Fraiche Douceur Micellar Cleansing Water, 13.50 fl oz
Product details
Web ID: 14195341Works Great
This is a gentle eye makeup remover that takes off makeup with just one swipe. Like it even better than the Lancome remover in the blue bottle.
Recommends this product
Customer review from lancome-usa.com
This review is from Lancome Eau Fraiche Douceur Micellar Cleansing Water 13.50 fl ozDoesn’t remover make up
I’ve used this micellar water many times in the past and remember liking it. Been using other brands for a while so decided to switch and go back to this. Sadly, it wasn’t really removing make up as before and i don’t wear much other than foundation and some lipstick. Ended up returning it. At the store, the SA said that this isn’t a make up remover but to use it afterwards for hydration and so on. If that was the purpose for it, I’ll pass. It’s too expensive to just use as rinse water at the end of make up removal.
Response from LancomeSupport
Hi there! Thank you for reaching out about our Lancome Eau Fraiche Douceur Micellar Cleansing Water. We're truly sorry it didn't perform as you remembered for makeup removal. Our micellar water is indeed designed to gently yet effectively remove makeup and cleanse the skin. We apologize if the information you received in-store was misleading about its primary purpose. We regret that this experience led to your disappointment and return. Your feedback is very valuable to us.
Would like to
Would love to review this product except it did not arrive as claimed in my text So upset Come on !
Problem packaging
I love this product and have been using it religiously for over 10 years. I invest in the bigger bottle and then put it in a smaller bottle two times when I screwed the cap back on to the bigger bottle half the product spilled out while stored . The product itself is amazing. The packaging is disappointing. This product is not cheap and in an effort to save money as I said, I’ve purchased a larger volume bottle. I end up wasting money with half the the product spilling out
Customer review from lancome-usa.com
Response from lancome-usa.com
Hello! We're sorry to hear about the issue with your Eau Fraiche Douceur Micellar Cleansing Water. Your feedback is valuable and has been shared with our team to help us improve our products and services. For further assistance with your order, please call us at 866-873-6645 and provide case number 42307880. Our customer service representatives are available Monday through Friday, 9:00 am to 5:30 pm ET.
Luv luv it
Makes makeup removal soooo easy especially in the evening
Recommends this product
Customer review from lancome-usa.com
Love it!!
I love this product. I use it every day to cleanse my face and take off my eye makeup. I couldn't live without it.
Recommends this product
Customer review from lancome-usa.com
Clean Skin
It’s great to use after you wash your face and it will get any left over makeup off. Your face will feel so clean, hydrated and soft. Try this at a beauty counter, this is how I fell in love with it!
Recommends this product
Customer review from lancome-usa.com
Excellent product
Gets the job done. Will definitely buy again! Great value.
Recommends this product
Customer review from lancome-usa.com